Customer Service Sales

Alicia Mancini

**** ******* ******

Brookfield, IL 60513

Phone: 708-***-****

********.*******@*****.***

I offer an experienced administrative support covering a full range of

secretarial duties, including database administration, document

preparation, travel/meeting coordination and project/program support. I

have a proven reputation, with a consistent history of high level

performance reviews.

SKILLS

Computer and Program Experience: Internet, Microsoft Excel, Microsoft Word,

Microsoft PowerPoint and Outlook.

EXPERIENCE

Temporary Work:

May 8 to May 24, 2013 Community Support Services Brookfield, IL

Receptionist

. Answer phones, greet visitors, up-date the sign-in log.

March 1994 - May 2006 Hubbell, Inc Lisle, Illinois

Sales and Marketing Administrative Assistant to Regional V.P.

. Front Desk Duties: multi-tasking skills such as greeting visitors,

answering telephone calls, customer service, typing reports, faxing,

scanning documents and filing material.

. Double checked the Central Region's expense reports for errors.

. Working with the Regional Vice President: I made sales report booklets

using Excel or set-up presentations in PowerPoint to market our

products for executive distributors. I managed records of sensitive

material such as bonuses, salary reviews, Forecasting for the Next

Year, New Hire Positions and Disciplinary Notice Reports of the

Central Region.

. For the District Managers and sales force: Using the computer I have;

composed brochures for their sales meetings and Expositions; made

flyers and kept a list of attendees for luncheon meetings so I could

mail merged letters, envelopes, name tags and attendance certificates

for upcoming sales meetings; created, updated and distributed the

Central Region 300 distributor listing in a computerized Junior size

Daytimer.

. Maintained the office equipment such as computers, printers, scanner,

fax machine/copier, internet connections and service, telephones and

postage meter.

. I was a volunteer Religious Education teacher at St. Barbara's Church

. I gave my time and talents to create a Multi-Media presentation of

the Stations of the Cross using PowerPoint and Windows7 Movie Maker.

I was also in charge of raffle donations for our spaghetti dinner

fundraiser in January 2012, making over $800.00.

1992 - 1994 Went back to school and received an Associates Degree in LAS

from Morton College

1990 - 1992 F & G Markets, Chicago, IL, Rating

surplus commercial lines

1984 - 1987 Ambrit Ins. Co., Chicago, IL

Underwriter's Assistant

1982 - 1983 INA Bonds Co., Chicago, IL Supervisor of

4 employees

1979 - 1982 Hartford Ins. Co., Chicago, IL Rating

Commercial Lines

1977 - 1979 Millers Ins. Co., Chicago, IL Coding

personal lines

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