Customer Service Accounts Payable

Richard W. Brady

**** * **** * *******, ID ***** 208-***-**** ********@*****.***

SUMMARY OF QUALIFICATIONS

Hiring

Management Leadership

Training Mentoring Job Creation

Complaint Resolution

Human Resources Employee Relations

Budgets and Audits

Benefits and Contracts Accounts Receivable/Payable

Public Relations Facility Operations

Customer Service

Organized Computer Program Knowledge

Analytical

PROFESSIONAL EXPERIENCE

Executive Director, KOELSCH SENIOR LIVING COMMUNITIES – Spring Creek Inn, Bozeman, Montana

March 2010 – June 2013

• Designed and implemented a region-wide recruitment, behavior-based interviewing and skill matching

procedure

• Manage daily operations of the Spring Creek Inn and ensure overall facility profitability

• Maintain facility in compliance with all local, state, and federal government regulations

• Oversee accounts receivable, accounts payable, and payroll

• Hire all personnel and conduct exit interviews when necessary

• Directly supervise, provide training for, and evaluate department heads

• Conduct general staff meetings

• Supervise all resident admissions, transfers, and discharges

• Manage public relations within the community and local area and develop ongoing marketing plans and strategies

Accomplishments:

• Managed the final stages of a 32,528 square foot Memory Care Building, total of 40 units that will hold

67 residents. Total project budget over 9 million.

• Spring Creek Inn reached an 80% occupancy rate in less than a 3 year period.

• Revenue increased to over 2.4 million a year, reaching breakeven point ahead of schedule.

• Managed the initial staffing and training of personnel before opening to current (80 employees). Applied all

company, state and federal regulations for human resource.

• Assisted in the developing and training of specialized dementia training on a monthly basis for all employees.

• Negotiated a contract with local businesses for an evacuation plan.

• Received first state audit 3 months after opening, had 3 punches. Received 2nd state audit 14 months after

opening, was “punch free”. Next state audit is in 2015.

• Spring Creek Inn was designated to be the “Training” building within the Koelsch Senior Communities

Corporation within a 2 year period of time.

Resident Director, ASSISTED LIVING CONCEPTS INC. – Teton House, Rexburg, Idaho

July 2008 – March 2010

• Manage day-to-day operations of the Teton House and provide resident services

• Provide hiring, compensation, and benefit services for all employees

• Assure compliance with all laws, rules, regulations, policies, and procedures

• Participate in the completion of annual budgets and state audits

• Oversee property management including rental agreements, accounts receivable, accounts payable, payroll,

personnel administration, and marketing

Acccomplishments:

• We increased Teton House occupancy by 61% in a 2 year period.

• Increased growth while undergoing a complete building construction face lift and a total replacement of the

fire sprinkler system, total project over one million dollars.

Director, UPPER VALLEY INDUSTRIES, Rexburg, Idaho

July 2003 – July 2008

• Direct and oversee the everyday operations of the vocational rehabilitation facility including financial

budgets and personnel

• Provide hiring, compensation, and benefits services for all employees

• Negotiate private business contracts

• Assist in cultivating (non-profit) State Legislation and local public relations

• Oversee future expansion of facilities and services

Chief Financial Officer, GOLDEN SERVICES, INC., Bear River City, Utah

May 2000 – January 2001

• Manage accounting department including payroll, accounts receivable, accounts payable, and collections

• Manage inventory department which included receipt of product from vendors and the shipment of product

to customers

POS Help Desk Manager and POS Department Accounts Manager, FLYING J CORPORATE OFFICE,

Brigham City, Utah

May 1997 – May 2000

• Maintain and support nationwide network and computer systems

• Oversee and manage departmental personnel (interviews, hiring, termination, annual reviews)

• Manage payroll, accounts receivable, accounts payable, shipping and receiving

• Coordinate with other departments on new projects

EDUCATION

UTAH STATE UNIVERSITY, Logan, Utah

Bachelor of Arts in Business Administration, with an emphasis in Marketing. Minor in Mandarin Chinese, June 1993

HONORS

• Madison County Family Action Award – Respect, April 2004

• Utah State University Dean’s List, Utah State University

• Eagle Scout Award

LEADERSHIP AND COMMUNITY INVOLVEMENT

• Belgrade Baseball League Coach 2011

• Upper Valley Industries Advisory Board Member 2008 – 2012

• Rexburg Chamber of Commerce Board Member 2009

• Rexburg Chamber of Commerce Member 2003 – 2008

• Madison Youth Wrestling Club Vice President 2008 – 2009

• Grid Kid Football Assistant Coach 2007 -2008

• Madison Baseball League Coach 2007-1010

• 2002 Winter Olympics Aid Volunteer, Headquarters in Sweden

• Boy Scouts of America Troop Leadership

SPECIAL COURSES AND LICENCES

• Idaho Residential Care Administration Licence

• Montana Residential Care Administration Licence

• State of Idaho Med Certified

• First Aid and Red Cross CPR Certified

• 40 Hours of Continuing Education Units

COMPUTER SKILLS

Microsoft Office Adobe Photoshop

Powerpoint

Social Media

PeachTree Accounting

Quickbooks

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