Customer Service Sales
Resume:
Jonathan Crawford ** Park Drive North, West Orange, NJ
07052
******@*****.*** * Cell 973-***-**** * Home 973-
Summary
General business consultant with a diversified background . Additional
experience includes tax preparation, research analyst and data research.
Familiar with real estate, computer programming and tax reporting.
Recognized for expert customer service abilities.
Areas of Expertise
Mediation and problem solving skills. Demonstrated ability to meet the
needs of clients; dependable, hard working, reliable and punctual.
Recognized for long hours, commitment to clients, attention to detail,
professionalism and follow-up by winning several Employee of the Month
awards.
Experience Highlights
West Orange, NJ 2010 to 2013
Tax Preparer
Self employed as a Tax Preparer for individual tax returns. Interviewed
clients, prepared and processed tax returns
electronically. Knowledgeable of tax laws including doing research when
needed to answer queries about complex
tax situations
US Census Bureau, Fairfield, NJ 2010
Census Enumerater
Planned work by reviewing assignment area to determine organization of
neighborhoods and locate households for conducting interviews. Conducted
interviews with residents in assigned areas by following stringent
guidelines and
confidentiality laws. Explained the purpose of the census interview,
answered residents questions, elicited information following a script, and
recorded data on forms. Complied with accuracy standards while maintaining
high production rates. Met daily with supervisor to review and submit work,
and receive additional instuctions.
West Orange, NJ 2009 to 2010
Tax Preparer
Self employed as a Tax Preparer for individual tax returns. Interviewed
clients, prepared and processed tax returns
electronically. Knowledgeable of tax laws including doing research when
needed to answer queries about complex
tax situations
Verizon, Madison, NJ 2008 to 2009
Customer Service/Sales
Provided Customer Service and Sales Support for new and prior customers.
Helped to resolve customer
billing issues and other service related issues. Presented product
knowledge, support and offered sales opportunities. Researched accounts and
offered solutions and presented product offers.
Bank of New York (Walsh Associates), New York, NY 2007
Tax Reporting Services
Provided tax reporting support by reviewing W-8, W-9 and other tax related
documents for accuracy and
validity.
Citigroup (Adecco), New York, NY
Tax Reporting Analyst 2006 to 2007
Provided technical guidance and information to clients and brokers
regarding their 1099 concerns in an Inbound Call Center. Demonstrated
expertise in the areas of W-8, W-9 and NRA regulations. Knowledgeable in
areas of Tax Reporting including IRS regulations, 1042S, K-1, OIDs, IRAs,
reclassifications, REMICs, options, commodities and spinoffs. Experience
in New Accounts, including assisting branches with 'Frozen by Law' status,
scanning and analyzing documents for accuracy and legal accuracy. Provided
support to remediation group regarding Mutual Fund A & B share evaluation.
0. Ability to answer clients with their IRS tax forms, year end brokerage
account summary and monthly account statements.
IDT, Newark, NJ 2002 to 2005
Customer Service Representative
Researched accounts, answered queries and worked with new clients in an
Inbound Call Center environment. Assisted clients with expertise in order
to resolve their billing and service issues. Provided technical assitance
in the LNP Department for business clients. Handled LSR and disconnection
requests
including porting phone numbers by accessing database.
Education and Vocational Skills
Kean University, Union, NJ
B.A., Psychology
The Computer School, Union City, NJ
Certificate
Computer Programming, Visual Basics, C++
H & R Block, Belleville, NJ
Certificate
Income Tax Preparation
Additional Skills
0. Customer Retention
1. Microsoft Suite applications and managing email
Military Certifications
E-4 Military Supply Specialist, Medic Training, U.S. Army, 1972 to 1974.
Honorable Discharge
Employment Objective
To secure a challenging and rewarding position with the potential for
advancement and increased decision making responsibilities. To be an
exceptional asset to any company I'm employed by.
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