Customer Service High School

Maureen Medianero

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Career Overview

To acquire a positive, motivating and challenging Position where i can utilize my skills to the fullest

providing room for growth.

Summary of Skills

Energetic work attitude Seasoned in conflict resolution

Effected solution development Customer service expert

Accomplishments

Maintained excellent customer relations and developed customers empathy.

Ability to provided excellent customer care consistently in high volume and fast pace environment.

Work Experience

T.D Bank

April 2008 to Current

Customer Service Representative

New York, New York

Provided operational support for high-volume financial institution. Managed accounting operations,

account reporting and reconciliations.

Communicated with customers, employees and other individuals to answer questions that explain

information regarding bank products.

Assisted customers in applying for credit cards, personal loans, mortgages, home equity loans and line

of credit.

Answering to high-volume phones calls and assisting customers needs.

Prepared Wires Domestic and International.

T.D Bank (Commerce Bank )

January 2007 to April 2008

Bank Teller

New York, New York

Greet Customers upon arrival and exiting.

Handled large amounts of cash for deposits and withdrawals daily in fast paced environments.

Assisted customers with debits and credits.

Prepared lunch schedules for the Tellers.

Was responsible for assisting supervisors with cash count in the vault at the beginning or end of work

day.

Helped customers with the Penny Arcade Machine.

Starbucks Coffee Company

July 2002 to December 2006

Shift Supervisor

New York, New York

Deploying Personnel, delegating tasks.

Responsible for inventory, cash handing, bank deposits. switching and brewing coffee.

Placing inventory orders.Managing fast pace coffee store.

Earning Management trust by serving as key holder.

Modells

December 1999 to July 2001

Sales Associate

Bronx, New York

Worked as a team member performing cashier duties, product assistance and cleaning while providing

excellent customer service.Helping customers Distribution of garments.

Assisted in inventory and interior decorating.

Cash handling and sales.

Maintained cleanliness and presentation of stock room and production floor.

Educational Background

Graphic Communication Arts High School

High School Diploma: Photography

New York, New York

Keywords

Legendary Service, Windows, Microsoft Word, MS Excel, Client Relations

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