Customer Service Accounts Payable
Resume:
Jeffrey L. Williams
Newark, N.J. 07104
*********@*****.***
Extensive Collections and customer service experience with major financial
institutions.
Excellent analytical, negotiating, problem solving, and interpersonal
skills.
Computer Skills:
AS400, AST Systems, Word Perfect, Quickbooks, Predictive Dialer Systems :
has the ability to quickly learn new software programs.
Work Experience :
04/2013- Present IMEX Global Solutions Newark, N.J. ( Temp
Assignment) Corporate Collector
Performed commercial collections on a large portfolio of domestic and
international accounts.
Responsible for monitoring the aging list and the A/R data screen to keep
updated on the daily payment status of various accounts.
Initiated collection activity by email and phone communication with
accounts payable reps.
Assisted accounts payable reps by emailing them any missing invoices not
listed in their system.
11/2010- 02/2013 Community Education Centers Newark, N.J. Unit
Counselor
Supervised all resident movements within the assigned area.
Provides orientation to new residents and discharges residents who leave
the facility.
Performs scheduled resident headcounts and completes written count reports.
Reports all resident behavior problems online and in writing to the
supervisor.
Enforces the facility rules of conduct with the residents.
10/2009- 08/2010 Boys & Girls Club of Hudson Cty. Jersey City, N.J.
P/T Counselor
Worked with youth in a wide range of educational and recreational
activities.
Provided close supervision of all activities in the program to ensure
safety.
Completed all required progress notes and incident reports in a timely
manner.
02/2007- 01/2009 G.T. SYSTEMS New York, N.Y. COLLECTIONS REP.
Performed commercial collections on a large territory of accounts for
several staffing agencies.
Responsible for monitoring the aging list on a daily basis and checking off
payments.
Initiated collection activity with accounts payable reps by email, phone,
or letter communication.
Assisted accounts payable reps with receiving past due invoices by emailing
or faxing it to them.
03/2006- 12/2006 Stevens Inst. Of Technology Hoboken, N.J. (Temp
Assignment) Collections Rep
Collected on delinquent student loan accounts.
Executed effective skiptracing techniques to locate graduate students with
delinquent balances.
Determined the cause of delinquency and obtained suitable payment
arrangements.
Maintained contact with each student by phone and email communication.
05/2005- 01/2006 BPD FINANCE Jersey City, N.J. Collections Rep
Collected on direct auto loans, as well as third party recourse loans.
Executed effective skiptracing techniques to locate customers with new &
existing loans.
Successfully worked with attorneys and collection agencies to recover any
past due balances.
Sent accounts out for repossession where there was no customer contact or
arrangements in place.
10/2001- 02/2005 KEY BANK Parsippany, N.J. Senior Collections Rep
Collected on home improvement & mortgage loans that were delinquent from 30
to 180 days.
Determined the cause of delinquency and obtained suitable payment
arrangements.
Executed effective skiptracing techniques by using the internet, credit
reports, & credit applications.
10/2000- 09/2001 B&B BAIL BOND AGENCY Elizabeth, N.J. Collections Rep
Located the defendant & all cosigners to contact for payment arrangements.
Initiated collection activity through phone & letter communication.
Assigned accounts to collection agencies or attorneys once all efforts had
been exhausted.
Performed effective skiptracing techniques as needed.
EDUCATION :
01/2012- 04/2012 ESSEX COUNTY COLLEGE Newark, N.J.
Majored in Social Sciences
01/2009- 05/2011 NEW JERSEY CITY UNIVERSITY Jersey City, N.J.
Majored in Sociology
09/1988- 02/1990 KATHERINE GIBBS COLLEGE Montclair, N.J.
Majored in Hospitality Mgmt
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