Customer Service Administrative Assistant

ADRIANE POPE

*** **** ****** *** #** . Brooklyn, NY 11206 . Cellular 347-***-**** .

*********@*****.***

Professional Skills

. Over 10 years of experience in the Clerical and Customer Service Field

. Experienced in MS Word, Excel, and PowerPoint; Type 50wpm

. Able to work under tight time restraints without forfeiting accuracy

Work Experience:

05/2013 - Present City of New York Parks & Recreation

Brooklyn, NY

Office Manager

. Coordinate and perform a range of staff as well as operational support

activities for the unit; serve as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems.

. Provide administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries

. Operate personal computer to compose and edit correspondence and

memoranda from verbal direction and from knowledge of established

department/division policies; prepare, compose, type, and edit

documents

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports.

. Sort, review, screen and distribute incoming and outgoing mail;

prepare, compose and ensure timely responses to a variety of routine

written inquiries

03/2011 - 12/2012 Goodwill Industries of Greater New York, New Jersey

Long Island City, NY

Intake Specialist

. Monitored daily attendance via the automated system to ensure that

each client attendance is accurately recorded at assigned activity,

such as Case Management, Job Search, Job Training and Career

Development

. Worked collaboratively with Case Managers and other staff on a daily

basis to track and update clients with missing time and appointments,

as well as unexcused absences

. Ensured that clients submit documents for missed appointments, excused

absences in a timely manner to avoid unnecessary infractions

. Entered clients' time records daily in Goodwill Tracking System,

NYCWAY and the On Line Time keeping System.

. Completed and submitted weekly attendance report to HRA; generated No-

Show reports for Case Managers

10/07 - 02/2011 City of New York Parks & Recreation

Brooklyn, NY

Administrative Assistant

. Managed front office operations; efficiently answered multi-line

telephone system, route messages as needed, and act as initial point

of contact for inquiries from patrons

. Filed and faxed important office documents; prepared and typed

department memos and letters

. Organized and provided documents, reports and information to

department and external clients in an useful and well-organized manner

. Created and maintained active files, folders and database records;

ordered office supplies and equipment

. Provided participants with information on re-budgeting cases,

employment planning and interviewing skills

. Prepared all resumes and reviewed online application process to ensure

accuracy

. Worked on Domestic Violence committee; provided participants with

information on how to file police reports, safe havens, and how to

incorporate healthy relationships as it correlates to self worth

. Created and maintained active files, folders and database records;

ordered office supplies and equipment

. Maintained weekly schedules for employees; trained and supervised

casual and clerical staff

08/05 - 04/07 King Tele-Services Incorporated

Brooklyn, NY

Customer Service Representative

. Performed all aspects of customer support, including answering

telephones and provided details of services

. Handled inbound sales duties; including order entry processing

. Verified quote system data with customer orders to ensure accurate

processing

Education

New York City College of Technology

Brooklyn, NY

44 College Credits/Pursuing Bachelors Degree

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