Customer Service Sales

Kristi Leigh Hickman

*** * ******** ** *** *** ( Aurora, CO 80017 ( Phone: 402-***-**** (

Email: **************@*****.***

EDUCATION

Lincoln Southeast High School: Lincoln, NE: Graduated June 2003.

Southeast Community College: Lincoln, NE: Transfer program: October 2005 to

March 2007.

University of Nebraska: Lincoln, NE: Bachelor of Arts. English major with

an emphasis in Communications: Graduated May 2010.

EMPLOYMENT HISTORY

24 Hour Fitness: Aurora, CO

Personal Trainer/Membership Counselor, 2012-2013

.Develop and implement fitness programs tailored to the specific needs of

clients; assist them in obtaining their goals

.Create nutrition plans based on clients needs

.Evaluate and analyze client progress, making personalized adjustments as

needed

.Developed and implemented sales strategies for new prospects

.Conducted outbound calls to generate new business

.Assisted new members in selecting the fitness program most fitting to

their needs

.Implemented the highest caliber of customer service by handling member

concerns professionally and efficiently

TGI Fridays: Aurora, CO

Server/Cocktail Waitress, 2012

.Provided the friendly and professional hospitality to all customers

.Represented and maintained the superior expectations of the TGI Friday's

brand

National Research Corporation: Lincoln, NE

Comments Operator/Data Entry Specialist, 2011-2012; 2006-2008

.Managed and assisted in developing SOPs for each survey workpool

.Keyed and coded hospital survey comments accurately and efficiently to

help provide quality service to clients

.Learned specifications for different client surveys and precisely

implemented guidelines

.Learned QA program and process for printing/scanning department

.Gained experience in phone surveying

Aspen Athletic Club: Lincoln, NE

Membership Sales Counselor, 2011-2012

.Developed and implemented sales strategies for new prospects

.Conducted outbound calls to generate new business

.Assisted new members in selecting the fitness program most fitting to

their needs

.Implemented the highest caliber of customer service by handling member

concerns professionally and efficiently

National Research Corporation: Lincoln, NE

My InnerView (MIV) Distribution Processor, 2011

.Planned, prepared, and managed daily MIV production status reports

.Managed specialized client project requests

.Assisted in planning and preparation of projected survey outgo for

multiple client projects

.Created documentation of SOPs for the MIV survey process

National Research Corporation: Lincoln, NE

Production Specialist, 2011

.Set-up and managed multiple new and existing client projects

.Created and modified survey templates

.Created and developed client websites using proprietary software

.Performed troubleshooting steps in all areas of the project set-up and

surveying process

.Collaborated with team members across different business units to carry

out standard and specialized client requests

Jenny Craig: Lincoln, NE

Program Director, 2010-2011

.Developed and implemented sales strategies for new prospects

.Constructed and executed new ideas for client retention

.Conducted outbound calls to generate new business prospects

.Worked closely with business wellness committees throughout the community

to inform and educate them on the Jenny Craig brand and program

Von Maur: Lincoln, NE

Sales Associate, 2010

.Marketed the Von Maur credit card to new and existing customers

.Met and exceeded monthly sales goals

.Learned brands and merchandising

.Set monthly displays for new merchandise

.Provided customer service and support daily

JCPenney: Lincoln, NE/Omaha, NE/Brandon, FL

Sales Associate, 2004-2005; 2005-2006; 2008

.Marketed the JCPenney credit card to new and existing customers

.Trained new associates to understand the operations of JCPenney and the

responsibilities of the department

.Assisted supervisor monthly with merchandising plans, as well as

monitoring merchandise levels

.Provided customer service and support daily

VOLUNTEER EXPERIENCE:

Lincoln Literacy Council: Lincoln, NE

ESL Instructor, 2011

COMPUTER SKILLS: Microsoft: Word, Excel, PowerPoint, Outlook

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