Data Entry Sales

Shalonda Rouse

**** ******** ***

Plainfield, NJ 07062

Cellular: 908-***-****

mailto:****************@*****.***

Objective To obtain a challenging position where I can utilize and

build upon my academic and professional experiences in a

company that will allow opportunity for growth.

Education The University of Phoenix Online

November 2002 - 2004

Bachelor Of Business Management

The Cittone Institute, Edison, NJ

August 2000 - July 2001

Help Desk Analyst

Devry Institute of Technology, North Brunswick, NJ

July 1997 - September 1998

Business Information Systems

Sys-tem-a'-tion

July 17, 2006-July- 19

Certificate Fast Start in Project Management

Skills Data entry 8765 KPS, MS-DOS 6.22, Windows NT 4.0

Workstation, Help desk Concepts, Trouble shooting, Great

Plains Dynamic, Project Management, ACSS, Vision, I2K,

Macola Accounts Receivable System, MS-Office Suite,

CBIS/IBAS, OTS, Kana, Omni, Sales Force, CATS, EROES,

Workflow Manager (SAP), EWI and Sales Force, NetAce,

Project Management and B2B sales

Experience

04/23/2013-te Inventiv Health, Somerset, NJ

mporary Support Solutions Specialist

assignment) * Provide customers with product and service information

* Meet predetermined call volume requirements

* call center/outbound

* Sales Force

* Data Entry

Patient Access Specialist

* Data entry applications for approval,denial or

rejection

* Validate licensed practitioners

10/2011-01/01 *order processing

/2012

Macys, Bridgewater, NJ

Sales Associate/Women Shoes (seasonal)

* Meeting and making a connection with customers, asking

questions and listening to shoppers' needs, then giving

options and advice on meeting those needs

* Inspiring the customer to buy, celebrating the

purchase, and creating a lasting positive impression of

you, Macy's, and the purchase

* Maintaining selling floor presentations, and

restocking them as needed

03/2005-09/20 * Learning Macy's systems and procedures to enhance

09 selling efficiencies and complete support duties

*POS (Point of Sale)

Verizon Wireless, Laurel, MD

Coordinator/ Facilitator Area Operations (Team Leader)

*Act as Single Point of Contact to our corporate

customers

*Clerical duties

* Call center/inbound environment

* Assist in monitoring and development of new hires

* Data Entry

* Work with team to ensure all e-mails in missed and

service level jeopardy status are processed

*maintaining updated database

* Generate service level reports daily (missed and

service level jeopardy)

* Responsible for bulk/work order preparation and

01/2004-03/20 delegation and ensure VZW key performance indicators are

05 met.

* Provide assistance to sale representatives in the B2B

channel

* Order Processing/Phone activations

* Corporate Account Management

* Team Leader

Verizon Wireless, Morristown, NJ/Laurel, MD

Coordinator Major Account BSC

*Act as Single Point of Contact to our major account

customers

*Clerical duties

* Handled all CMA customers and agent contacts regarding

orders negotiation, billing service and equipment

inquiries

07/2001-01/20 *Dedicated support for equipment and activation

04 fulfillment

*Accounts with 500+ corporate lines of service

throughout Verizon Wireless footprint

*Resolved billing/reporting discrepancies/running

reports

* Troubleshoot wireless & data issues

* Data entry

* Order Processing/ Phone activations

*running reports

* Call center/inbound environment

* Corporate Account Management

Verizon Wireless, Morristown, NJ

Sr. Credit Order Of Operations Specialist

09/1998-07/20 * Evaluated customer credit by making sure that the

01 customers credit history is in good standing in order

not to require a deposit

* Activated customers phones thru EROES or manually into

VISION

* Created customer account

* Maintenance of customers accounts

* Troubleshooting

* Telephone number inventory assignment

* Call center/inbound environment

* Team Leader

Sr. Bank Team Representative

*Evaluated business customers credit history

*Approve business customer credit applications

References * Verify fraudulent accounts

Verizon Wireless, Bedminster, NJ - Branchburg, NJ

Corporate Billing Specialist/Accounts Receivable

Specialist

* Use databases (I2K, Great Plains, and Vision) to bill

(invoicing) customers with necessary fee, check accuracy

of ordered items and compute taxes and balanced totals.

* Researched digital rental returns in Vision and I2k

databases

* Clerical duties include filing various documents,

matching invoices and payments.

*Collections - Processed past due notices to customers

for Macola PO billing

*Collections - Called customers about past due invoices

* Coded checks that come in through the lockbox in Great

Plains

* Applied checks into the Great Plains system

*Research and resolve discrepancies

* Data entry

Available upon request

Contact this candidate