Customer Service Sales

Sonya Harris Jones

*** ********* ******

Newark, New Jersey 07112

973-***-***** (home) 908-***-**** (mobile)

*********@*****.***

PROFILE

. Proven abilities have resulted in the rapid advancement to a

supervisory position.

. Over 15 years experience in administrative support, management and

customer service.

. Dedicated professional with excellent organizational, interpersonal,

verbal and written communication skills.

. Proficient in Microsoft Word, Excel and PowerPoint

EDUCATION

Bachelor of Science Business Administration

expected graduation 2014

Thomas Edison State College

Software Specialist Certificate (Outlook, PowerPoint, Excel and Word)

Essex County College

2003

SUMMARY OF EXPERIENCE

The Kintock Group, Newark, New Jersey

12/06-present

Coordinator, Human Resources

Served as liaison between company and (300) employees within 3 field

offices.

Coordinate recruitment events/attend job fairs

Assist HR director projects/reports (i.e. turnover, disability,

etc.)

Process background checks; employment verifications

Ensure completion all new hire paperwork

Maintain tracking of HR databases

Assist with performance appraisals and training requirements

Employer comments: "Professional, Reliable, Customer Focused"

COACH, Elizabeth, New Jersey

10/12-3/13

Cashier/Sales Associate

Ensure customer satisfaction at cash wrap

Process all sales (including mobile POS), returns, exchanges and

send sales

Consistently produced add on sales and email databases entries

Employer comments: "Exceptional team player, Joy to work with"

XEROX, Newark, New Jersey 11/03-6/06

Specialist, Human Resources Project for EZ Pass NJ

Scheduling/conducting interviews and telephone conferences

Maintain employee files and HR databases

Fully in charge of staffing for all part-time call center employees

Assist in annual benefit open enrollment

Employer comments: "Willingness to work until job is done"

XEROX, Newark, New Jersey 5/03-11/04

Supervisor, Correspondence for EZ Pass NJ

Managed, trained and developed staff of 50 customer service

representatives.

Resolved escalated customer service issues.

Instrumental in reversal of 10, 000+ piece departmental backlog.

Assisted in implementation of Activity Based Compensation model,

thereby increasing productivity

Maintenance of daily departmental logs, reports and payroll.

Employer comments: "Extremely organized...exceedingly proficient"

Dr. Yakov Greenstein, New York, New York

1/97-6/03

Office Manager

Responsible for resolution of all insurance claims

Monitored payment accuracy and timeliness as pertaining to plan

allowances

Maintenance of patient records and progress in rehabilitative and or

legal issues

Conducted audits of staff assignments to ensure quality/accurate claim

submissions

Organized and maintained insurance materials.

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