Quality Assurance Customer Service

Ginette Petrin ** Alfred Street

Dollard-des-Ormeaux, QC H9G 1H2

514-***-****

*******.******@*******.***

http://ca.linkedin.com/in/ginettepetrin

Profile

Trilingual professional with over 15 years of experience in Quality

Assurance (QA) and 6 years in managing Client Projects. Successfully built

and managed Quality Assurance Teams for several employers. Demonstrated

strong communication and multi-tasking skills which resulted in building

trust and respect with clients, co-workers and employers.

Core competencies are:

Team building Project management

Coaching and mentoring Test strategies and methodologies

PROFESSIONAL EXPERIENCE

Aon 2002-2013

Leading global provider of risk management, insurance and reinsurance

brokerage, human resources solutions and outsourcing services.

Quality Assurance Manager (2011-2013)

< As part of the Configuration Team in the domain of Benefits

Administration, I was responsible for building and managing a QA Team of

8 resources (6/MTL and 2/TOR)

< Coached and mentored QA resources on Test Case design and QA Testing

Strategies from a business perspective (Black Box)

< Developed templates for Test Plans, Test Cases and Checklists that were

utilized by cross-functional teams

< Collaborated with Project Managers and Business Managers to ensure QA

deliverables were achieved with the utmost quality

< Integrated HP QC in the QA Team for various projects which allowed the

QA resources to perform to their maximum potential

Application Manager (2007-2011)

< Planned the first code optimization and data purge in a MULTI-TIER

system which significantly improved the overall system performance

< Planned the virtualization of numerous Application Servers with the

Infrastructure Team to avoid compatibility issues with outdated hardware

< Planned the implementation of Security Policies to prevent breaches and

obtained compliance from Internal & External Auditors

< Developed and conducted in-house training for the Application Management

Team improving management skills and interdepartmental relationships

throughout the company

< Participated in building Aon's Project Portfolio including Legacy

systems as a result of an outsourcing agreement

< Reviewed IT needs with the multiple Stakeholders and worked with the

Outsourcer to ensure system deliverables were attained

< Participated in resolving the outsourcing GAPS with minimal impact to

Stakeholders

< Managed Onshore/Offshore resource assignments until end of outsourcing

agreement

Project/IT Manager (2005-2007)

< Implemented a Change Management Process which reduced turn backs on

requirements gathered from the Stakeholders

< Managed IT operational activities across various applications and teams

ensuring system availability

< Published Demand & Capacity plans and Production Deployment schedules

that were referenced by various teams

< Interacted with Stakeholders to review their needs which were

integrated/tracked in the SDLC until completion

< Performed Resource Management activities for IT resources on a daily

basis

Quality Assurance Lead (2002-2005)

< As Aon's first Quality Assurance resource in the Information Technology

team located in the Montreal office, I was mandated to hire qualified QA

resources (8 MTL office)

< Coached resources to strengthen their QA knowledgebase which resulted in

high quality deliverables

< Integrated Quality Assurance methodologies and testing strategies in new

and existing projects which improved departments visibility and value to

the organization

< Conducted internal QA training sessions for various departments thereby

improving skills and increasing synergy

< Defined the test automation needs that were implemented with IBM

Rational Testing Tools which in return reduced testing efforts and

increased test coverage

< Proposed and established test environments for the IT Development Teams

which allowed cross-functional teams to work in more structured and

controlled environments

< Defined and integrated the usage of Use Cases for new system

implementations and projects

< Performed Functional tests based on the AGILE/SCRUM Methodology which

resulted in high quality deployments

Momentum Business Systems/OnX.com/Acceleron 1997-2002

Momentum Business Systems developed into one of the dominant Travel Expense

Management software companies in North America.

Quality Assurance Leader (1999-2002)

Quality Assurance Analyst (1997-1999)

< In March 1998, received an award for 'Commitment to Excellence'

Equifax Canada 1992-1997

As a global leader in information solutions, Businesses rely on Equifax for

consumer and business credit intelligence, portfolio management, fraud

detection, decision technology, marketing tools, and much more.

Subject Matter Expert (SME) (1996-1997)

Quality Assurance Analyst (1993-1995)

Quality Control Specialist (1992-1993)

< Recognized for excellent customer service "Your professionalism,

patience, expertise and 'can do' attitude has been crucial in delivering

another innovative solution to the Canadian Market quoted from

Senior Vice President of Strategic Sales

< In 1995, was awarded "Equifax Elite Club" winner for excellent

performance and dedication

Professional development

. Achieving Competitive Excellence (ACE) Methodology, United Technology

Corporation / Pratt & Whitney, 2012

. Project Management Framework, Aon University, 2004

. TeamTest Fundamentals for Functional Testing, Rational University, 2002

. Systems Testing and Quality Assurance Techniques, Quality Assurance

Institute, 1994

technical skills

Agile Methodology SharePoint Windows OS / MS Office

SCRUM HP Quality Center (HP SQL

QC)

Rational Unified Process (RUP) IBM Rational Tools IBM Mainframe

Achieving Competitive Excellence JIRA

(ACE)

Language proficiency

English, French and Italian[pic]

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