Customer Service Representative

Jovanna Shaw

** ********* *** ****** *****: 718-***-****

Brooklyn, NY 11236 Cell: 646-***-****

*******@*****.***

Professional Objective

Dependable, dedicated individual capable of working as part of a

team or independently is seeking a full time position as a

Receptionist where I can utilize my Customer Service Representative

experience in a challenging environment to achieve the company

goals.

Qualification Profile

. Expertise directing various aspects of daily operational and

administrative functions

. Proven success working with diverse clients

. Personnel management and employee training

. Extensive customer service background

. Skilled in increasing productivity levels as well as

streamlining administrative processes

. Results-oriented, cooperative, with exceptional communication

skills

Professional Background

Bull's Auto Repair February 2012 to Present

Receptionist

Brooklyn, NY

. Served as first point of customer contact in person and via

telephone; scheduled appointment; purchased office supplies and

preformed data entry

. Inventoried, ordered parts, and prepared daily invoices

. Held accountable for balancing business account, and for weekly

cash deposits

. Received and sorted income mail, filing faxing and copying

documents

Empire State Building Observatory August 2005 to May 2011

Customer Service Representative

New York, NY

. Coordinated group sales

. Interacted with customers and retail buyers, while performing

extensive queries on shipping statuses and expedited orders

. Recommended and helped customers select merchandise based on

their needs

. Trained new employees on company customer service policies and

service level standards

. Informed customers about sales and promotions in a friendly and

engaging manner

. Managed wide variety of customer service and administrative

tasks to resolve customer issues quickly and efficiently

. Retained and ensured proper handling of Internet vouchers, NY

city pass, and special tickets

. Greeted customers upon entrance and handled all cash and credit

transactions

. Handled over $12,000.00 a day in cash sales and balance daily

cash deposit with a zero error rate

. Troubleshoot and resolved customer inquiries

Watson Inc. February 2005 to June 2005

Production Operator

Copiague, NY

. Coordinated closely with quality control regarding products

awaiting dispositions.

. Assisted in batch record reconciliation activities, ensuring

that batch records, equipment log books, and other relevant

records are current

. Tracked equipment downtime and uptime performances

. Performed basic troubleshooting on blister packaging machines

and equipment

. Situated and operated equipment for processing operations,

while following SOP and GMP guidelines

Pfizer Inc. July 2004 to January 2005

Production Operator

Brooklyn, NY

. Established and adjusted work procedures to meet production

schedules

. Operated packaging production equipment to package all

pharmaceutical drugs within FDA regulations

. Checked products and packages for appropriate attributes,

including lot number, expiration date and correct labeling

. Ensured batch record corroborated with line set-up

EL Pollo September 2002 to May 2004

Receptionist

New York, NY

. Handled all correspondences including mail, faxes, and emails

. Liable for time sheet, employee payroll, and paycheck

distribution

. Held accountable for ordering supplies and merchandise

Education

CUNY - College of Staten Island 2002

Bachelor of Arts in Sociology

CUNY - College of Staten Island 2000

Associates of Arts in Liberal Arts and Science

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