Electrical Engineer Manager

Deepak Haridas ( : +91-998******* (Mob)

E-mail : ***************@*****.***

CURRICULUM VITAE

Career Snapshot

. A result driven professional with 1.9 years of functional experience

in IT Service Desk/Technical Support.

. Proficient problem solver and keen strategist with comprehensive

skills set to ensure smooth functioning of system infrastructure.

. Demonstrated ability to manage material resources towards the

achievement of stated objectives, to plan and manage work programs for

on time completion.

. Objective is to work in a reputed and established organization wherein

I can explore my abilities and qualities, thus contribute in the

company's growth.

. Focused & goal oriented Electrical Engineer, possessing inborn

quantitative aptitude, determined to carve a successful & satisfying

career across Electrical / Manufacturing sector etc.

. Conceptually strong with an innovative & analytical approach to work

with an eye for detail; Project on Control System for a Trailer Car of

a METRO "

. Self-motivated, hardworking & consistent with a high degree of

flexibility, creativity, resourcefulness, commitment & optimism.

. Up to date with the changes in technology, equipment & manufacturing

methods.

Career Summary

. Hewlett-Packard Globalsoft Pvt Ltd., Bangalore November 2011 - till

today as Technical Solutions Rep II

Technical Skills

Completed Engineering in the field of Electrical & Electronics from MVJCE

Bangalore

Areas covered:

Electrical Machines

Electronic Circuits

Digital Signal Processing

Microcontroller programming

PLATFORMS:

Windows XP/2000/NT/98/ Vista, Server 2000/2003 and Windows7, Windows 8

Software Skills

Office 2003/XP/2007,2010 Outlook, HP OVSD and OPS Ticketing Tool,

HP Service Manager 7 & 9, IBM Tivoli Identity Manager, LUUM.

Professional Experience

Job Profile at Hewlett-Packard, Bangalore

> Globally Supporting Alcatel-Lucent employees.

> Support APAC/NAR/ANZ employee on-boarding and exit process.

> Supporting EMEA and CALA employees.

> Windows NT/Exchange account administration/configuration.

> Providing support for Alcatel-Lucent Applications.

> Co-ordinate with the TIER 2, 3 & 4 technical persons around the globe to

escalate issues related to process and other technical issues

> Conduct weekly presentations/meetings to improve the Team performance.

> Working with management in handling escalations/User complaints.

> Providing process updates and improvement plans to the Team.

> Performing Root Cause Analysis

> Conducting trainings

Academics

Bachelor's Degree in 2006 MVJ College of Engineering affiliated to VTU

Electrical &

Electronics

Engineering

HSC / 10+2 2005 CBSE Board, New Delhi

(Commerce)

SSC / Xth 2003 CBSE Board, New Delhi

Personal Profile

E0, Shakti Sunshine Apartments, 8th Cross,10th Main, Maruti

Nagar, Malleshpalya, New Tipasandara.

Present Bangalore - 560075 Karnataka (India)

Address : Phone : +91-998******* (Mob)

E-mail : ***************@*****.***

Date of birth 09 / 06 / 1988

Sex Male

Language English, Hindi, Malayalam, Tamil, Kannada

Proficiency

Date : 17.01.2013

Place : Bangalore

(Deepak Haridas.)

Contact this candidate