Bruce A. Scott
**** ***** ******* ****** ***. ***
DALLAS, TEXAS 75206
HOME PHONE: 214-***-****
email: **********@*********.***
Call Center Agent HelpDesk
Scott page1
Technical Support Agent
Televista Call Center 221 Coit road Plano, Texas
march 2005 - may 2006
Team Verizon : Business Technical Support Agent
Verizon DSL Services:
As a level 2 technician, I mainly provide customer support for small businesses and large
companies by maintaining their DSL & computer networks and video security systems ’I also
provide technical support for residential customers,by resolving & trouble shooting customer
issues via headset phone systems,also using various system tools on dell system computers. I
trouble shoot modems,routers,hubs,switches and server configurations,create network trouble
ticket escalations to the next level by using remedy coding system .I create email aliases and
subaccounts, email setup in outlook 2000 series& outlook express,I also provide account
information reset primary and sub account passwords
software: remedy, adnt, csr tools, vtp tools, aims, ssp, jnotemill, remedy notemill, rockwell
phone system operating systems: win xp, win2000, win me, win7, vista, win98se, win95,win
nt,Macintosh 8,9,10
Tape librarian
Nov-1999 May-2004 IBM: Mervyns Computer Center 1500 east Plano parkway Plano, Tx
Duties: Backup Tape librarian
staffing service: Spherion technology changed from Interim technology
*multitasking done each day for 4 years
Administrative clerical duties
Daily update of library databases : data entry using Microsoft word & excel
maintaining accurate records of media traffic on tape files entering and leaving the computer
facility by recording
shipping / receiving information from the major express mailing services used by clients and any
submitted data and instructions for processing media.
Fedex / mail / print clerk: responsible for pickup of the printed reports from the central printer
each day and distribute them
to tape library and other sections.
Accepts mail deliveries and distributes to all sections. All media production tapes mailed offsite
using FEDEX mailing system.
Data center security duties:
I greet visitors via intercom,monitoring security cameras,assigning access badges, update
security access computer system.
Library duties
Alphanumeric filing system: Assigned media slots on storage racks to internal system cell
assignments of robotic silos. Daily printed library reports, pullists for sustaining scratch levels
for robotic silos in processing of productions jobs. Distribution list for ejecting tapes from robot
silos to be sent to offsite storage facility, picking list
are live tapes that mostly converted back to scratch to be returned and reloaded back in the silos
to be reused. I communicate with venders and clients from all over the country via email and
phones.
System operator duties
Windows nt / 2000 environment, desktop workstation.
OS/390 mainframe MVS multi-platform system.
duties:
Monitor and respond to system messages from the master consoles or workstations.
Enter MVS & JES2 commands, submit jobs using tso and ca7 for customers.
solve hardware issues on robot silos such as drives robot grippers ( stuck tapes ) also reboot
servers, reset modems,routers and remote terminals.
Other in house duties
Answering calls, paging and transferring via a rollover phone system,redirecting visitors to the
main headquarters bldg. directing delivery trucks to the loading docks.
_
system operator
Aug-1999 Nov-1999 KPT Inc. printer services Dallas, Tx
Duties: Console operator Vse/vm2.1 IBM9221 mainframe (3 month project)
Process data files transmitted over the internet (ftp) using win95 and dos, plus other software
then the files are pulled onto the mainframe server for processing, or by changing the
record/blocking factors of the files, creating input tape media ready for mainframe processing.
Each job submission produces spool tapes (cartridges) then they’re sent to laser printing
sep-17-07 to present
company: International R.A.M. Associates
Bruce A. Scott
1810 NORTH GARRETT AVENUE APT. 207
DALLAS, TEXAS 75206
HOME PHONE: 214-***-****
email: **********@*********.***
Call Center Agent HelpDesk
Scott page3
2702 Love Field Drive hdq-1cs Dallas, TX 75235
Duties: security ( contractor ) Command Center Operator
client: South West Airlines
I p rovide support for South West Airline’s corporate security Team, by working in their
command center . I have the responsibility of security access control of doors, and gates to
sensitive areas through a computer system that require proper identification badging by
using computers, visitor-employee –contractor databases VMS a Visitor Management
system. Monitor camera security to South West’s campus building locations the Data
center, Flight Simulator, Aircraft Maintenance Hangers and Main Corporate building. AS
a command center operator we provide first level I.T. support for desktop monitors,
cameras and servers by upgrading to next level t ickets to the campus help desk. Our other
d uties are customer relations and support for company events. We monitor fire panels
communicate with the Fire Departments and for accidents we coordinate the ar rival of
Paramedics and fi re t rucks to the proper areas in the quickest way possible .we also
coordinate with meteorological weather reports of thunder storms tornado watches to all
campus employees via building intercom systems to get designated areas for shelter.
BACKUP TAPE OPERATOR
jul-24-06 to jul-16-07
company: Yahoo Savvis computer center 14901 Faa blvd
Ft. Worth Texas
Duties: Backup tape storage (contractor)
agency : Tacworld Wide inc.
Hardware: storagetek L5500 series
software:
smurf: Used for scanning tape media, by updating incoming and outgoing tapes into library
system.
secure sync : synchronize main library with Iron mountain system.
putty : main screen viewer for LSM libraries and command line entry of scripts and other library
commands.
netvault : main screen viewer for checking tape drives in LSM libraries.
unix : main command script language for ejecting from library servers and other stk library
functions.
Primary responsibility is to run eject script for each library server thus ejecting tape media from
STK silos and getting them ready for offsite storage to Iron Mountain facility.
other duties:
Process return tape media from Iron Mountain and load reusable tapes back into STK silos filling
library meeting all server requirements.
resolve hardware issues when lsm goes offline due to library failure.
Weekly tape media stats record daily ejection and loading data, and the number of containers
used each day into a excel spreadsheet also record the level of new tape media we have in the
storage room.
EDUCATION:
SleepyHollow Highschool in TarryTown NY. ( graduated )
EL CENTRO COLLEGE: Dallas Texas 1991
Working towards Associates degree
Major: Computer Information Systems/ 2 semesters GPA. 3.57 completed
AS400 management concepts RGP III/400 programming
CITY COLLEGES OF CHICAGO: N.A.T.O. S.H.A.P.E. Belgium U.S. Army
Major: Computer information systems/ 1 semester C.O.B.O.L. programming
Grade B average
Everest University Orlando South online education
Major: Information Technology Science associates degree
July 2013