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System Operator

Location:
Dallas, TX
Posted:
October 03, 2013

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Resume:

Bruce A. Scott

**** ***** ******* ****** ***. ***

DALLAS, TEXAS 75206

HOME PHONE: 214-***-****

email: **********@*********.***

Call Center Agent HelpDesk

Scott page1

Technical Support Agent

Televista Call Center 221 Coit road Plano, Texas

march 2005 - may 2006

Team Verizon : Business Technical Support Agent

Verizon DSL Services:

As a level 2 technician, I mainly provide customer support for small businesses and large

companies by maintaining their DSL & computer networks and video security systems ’I also

provide technical support for residential customers,by resolving & trouble shooting customer

issues via headset phone systems,also using various system tools on dell system computers. I

trouble shoot modems,routers,hubs,switches and server configurations,create network trouble

ticket escalations to the next level by using remedy coding system .I create email aliases and

subaccounts, email setup in outlook 2000 series& outlook express,I also provide account

information reset primary and sub account passwords

software: remedy, adnt, csr tools, vtp tools, aims, ssp, jnotemill, remedy notemill, rockwell

phone system operating systems: win xp, win2000, win me, win7, vista, win98se, win95,win

nt,Macintosh 8,9,10

Tape librarian

Nov-1999 May-2004 IBM: Mervyns Computer Center 1500 east Plano parkway Plano, Tx

Duties: Backup Tape librarian

staffing service: Spherion technology changed from Interim technology

*multitasking done each day for 4 years

Administrative clerical duties

Daily update of library databases : data entry using Microsoft word & excel

maintaining accurate records of media traffic on tape files entering and leaving the computer

facility by recording

shipping / receiving information from the major express mailing services used by clients and any

submitted data and instructions for processing media.

Fedex / mail / print clerk: responsible for pickup of the printed reports from the central printer

each day and distribute them

to tape library and other sections.

Accepts mail deliveries and distributes to all sections. All media production tapes mailed offsite

using FEDEX mailing system.

Data center security duties:

I greet visitors via intercom,monitoring security cameras,assigning access badges, update

security access computer system.

Library duties

Alphanumeric filing system: Assigned media slots on storage racks to internal system cell

assignments of robotic silos. Daily printed library reports, pullists for sustaining scratch levels

for robotic silos in processing of productions jobs. Distribution list for ejecting tapes from robot

silos to be sent to offsite storage facility, picking list

are live tapes that mostly converted back to scratch to be returned and reloaded back in the silos

to be reused. I communicate with venders and clients from all over the country via email and

phones.

System operator duties

Windows nt / 2000 environment, desktop workstation.

OS/390 mainframe MVS multi-platform system.

duties:

Monitor and respond to system messages from the master consoles or workstations.

Enter MVS & JES2 commands, submit jobs using tso and ca7 for customers.

solve hardware issues on robot silos such as drives robot grippers ( stuck tapes ) also reboot

servers, reset modems,routers and remote terminals.

Other in house duties

Answering calls, paging and transferring via a rollover phone system,redirecting visitors to the

main headquarters bldg. directing delivery trucks to the loading docks.

_

system operator

Aug-1999 Nov-1999 KPT Inc. printer services Dallas, Tx

Duties: Console operator Vse/vm2.1 IBM9221 mainframe (3 month project)

Process data files transmitted over the internet (ftp) using win95 and dos, plus other software

then the files are pulled onto the mainframe server for processing, or by changing the

record/blocking factors of the files, creating input tape media ready for mainframe processing.

Each job submission produces spool tapes (cartridges) then they’re sent to laser printing

sep-17-07 to present

company: International R.A.M. Associates

Bruce A. Scott

1810 NORTH GARRETT AVENUE APT. 207

DALLAS, TEXAS 75206

HOME PHONE: 214-***-****

email: **********@*********.***

Call Center Agent HelpDesk

Scott page3

2702 Love Field Drive hdq-1cs Dallas, TX 75235

Duties: security ( contractor ) Command Center Operator

client: South West Airlines

I p rovide support for South West Airline’s corporate security Team, by working in their

command center . I have the responsibility of security access control of doors, and gates to

sensitive areas through a computer system that require proper identification badging by

using computers, visitor-employee –contractor databases VMS a Visitor Management

system. Monitor camera security to South West’s campus building locations the Data

center, Flight Simulator, Aircraft Maintenance Hangers and Main Corporate building. AS

a command center operator we provide first level I.T. support for desktop monitors,

cameras and servers by upgrading to next level t ickets to the campus help desk. Our other

d uties are customer relations and support for company events. We monitor fire panels

communicate with the Fire Departments and for accidents we coordinate the ar rival of

Paramedics and fi re t rucks to the proper areas in the quickest way possible .we also

coordinate with meteorological weather reports of thunder storms tornado watches to all

campus employees via building intercom systems to get designated areas for shelter.

BACKUP TAPE OPERATOR

jul-24-06 to jul-16-07

company: Yahoo Savvis computer center 14901 Faa blvd

Ft. Worth Texas

Duties: Backup tape storage (contractor)

agency : Tacworld Wide inc.

Hardware: storagetek L5500 series

software:

smurf: Used for scanning tape media, by updating incoming and outgoing tapes into library

system.

secure sync : synchronize main library with Iron mountain system.

putty : main screen viewer for LSM libraries and command line entry of scripts and other library

commands.

netvault : main screen viewer for checking tape drives in LSM libraries.

unix : main command script language for ejecting from library servers and other stk library

functions.

Primary responsibility is to run eject script for each library server thus ejecting tape media from

STK silos and getting them ready for offsite storage to Iron Mountain facility.

other duties:

Process return tape media from Iron Mountain and load reusable tapes back into STK silos filling

library meeting all server requirements.

resolve hardware issues when lsm goes offline due to library failure.

Weekly tape media stats record daily ejection and loading data, and the number of containers

used each day into a excel spreadsheet also record the level of new tape media we have in the

storage room.

EDUCATION:

SleepyHollow Highschool in TarryTown NY. ( graduated )

EL CENTRO COLLEGE: Dallas Texas 1991

Working towards Associates degree

Major: Computer Information Systems/ 2 semesters GPA. 3.57 completed

AS400 management concepts RGP III/400 programming

CITY COLLEGES OF CHICAGO: N.A.T.O. S.H.A.P.E. Belgium U.S. Army

Major: Computer information systems/ 1 semester C.O.B.O.L. programming

Grade B average

Everest University Orlando South online education

Major: Information Technology Science associates degree

July 2013



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