Customer Service Sales

Irene Malcolm

**********@***.*** Brookfield, Connecticut 203-***-****

SUMMARY

A passionate professional who prides herself on excellent customer service skills, clear

communication and the ability to multi task with great detail. Interacts appropriately and

professionally with a wide variety of people and is dedicated to meeting and exceeding company

goals.

SKILS

Excellent customer service, self motivated, research, organization, time management, Proficient

with Microsoft Office,

EMPLOYMENT

Ballet Instructor 2002 - 2013

Ridgefield Conservatory of Dance (2009 - 2013 Ridgefield, CT)

Academy of Dance Arts (2002 - 2009 Brookfield, CT)

Created ballet classes for three year olds, to teenagers, to adults and seniors.

Syllabus based and open classes

Summer camps and workshops

Ethan Allen Incorporated 2000 - 2002

Merchandising Associate (Danbury CT)

Evaluated and monitored inventory levels for the merchandising department in

accessories, lighting, and wall décor.

Made purchasing decisions based on sales flow.

Corresponded with vendors on all new merchandise ideas and manufacturing, within the

United States and Overseas.

Worked closely with the Advertising department to support our merchandise in each

publication.

Grolier Publishing Company 1996 - 2000

National Accounts and Remainder Sales Associate (Danbury, CT)

Accountable for coordinating, supporting, and gathering information and materials to the

National Accounts

Conducted onsite sales calls and attended national and regional trade shows.

Monitored and analyzed sales (by account and by title) and prepared monthly, quarterly,

and year over year sales reports.

Responsible for cooperative advertising for all trade retail/wholesale accounts. Designed

and administered creative advertising programs within each accounts' earned co-op

budget. Maintained a spreadsheet to monitor expenditures.

Assisted independent remainder consultant in reaching and exceeding remainder sales

revenue goals. Attended CIROBE annually.

Irene Malcolm

**********@***.*** Brookfield, Connecticut 203-***-****

Grolier Publishing Company 1995 - 1996

Customer Service Representative (Danbury, CT)

Responsible to and resolved all customer inquiries via phone, fax, and mail.

Set up new customer accounts, and maintained account information on a database.

Processed customer orders and returns.

Nelson Canada 1992 - 1995

Senior Inventory Analyst (Toronto, Canada)

Responsible for all inventory analysis and ordering for Grolier Library Division.

Responsible for all follow-up on purchase orders

Title maintenance on data base and responsible for entering all Grolier stock receipts.

EDUCATION

Ryerson University (Toronto, Canada) 1985 - 1987

Certificate in teaching program for Dance and Ballet

L’Amoreaux Collegiate High School (Toronto, Canada) 1981 - 1985

Diploma, Grade 12

REFERENCES

Available upon Request

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