Management Human Resources

Paula M. Darling

717-***-**** ***********@*****.***

Executive with history of financial and operational successes. I've

managed projects from inception through implementation. Successful at

optimizing financial results by utilizing progressive processes, and

maximizing productivity through engaged employees. I'm a problem-solver

who is able to see the connections as well as connect-the-dots for others.

Skill Highlights

Business Operations

Budget

Cash Management

Financial Analysis

Process Improvement

Project Management

Revenue Cycle

Staff Engagement

Turnaround

Professional Accomplishments

Financial Management: Completely turned around a negative cash-flow

situation in less than one year; Established revenue recognition protocols.

Operations Management: Led cross-functional team in technology upgrade to

increase both efficiency and accuracy of data.

Staff Development: Identified metrics, and implemented a performance

measurement system to identify retraining needs and reward top performers

(part-time staff); Created and engagement index discussion tool to assist

in defining and measuring engagement in full-time staff.

Experience

03/2012-6/2013 Director, Support Services

Holleran - Mountville, PA

. Direct all financial activities including overseeing monthly closings

and financial reporting; Established necessary management tools (i.e.

cash-flow forecast, financial dashboard); Lead the annual budget

process;

. Mentor a team of 6 direct and 40+ indirect reports; Developed an

employee engagement tool to foster open dialogue between Business Unit

Directors and their staff; Identified staff performance benchmarks and

instituted a recognition process;

. Lead a cross-disciplinary team in technology upgrades and strategic

automation; Seek out and implement non-traditional solutions for

everyday challenges;

. Oversee all aspects of the Human Resources Department, the IT

Department, an in-house Data Collection Center, and general office

management.

8/2007-3/2011 Tax & Treasury Coordinator

Hershey Entertainment and Resorts - Hershey, PA

. Directed and audit of Depreciation expense which resulted in

additional deductible expense carry-back and a substantial increase in

the Federal Income tax refund;

. Created an innovative product line with the conception, organization,

and implementation of the Hershey Half Marathon. This increased sales

across all portfolio properties.

8/2001-3/2006 Controller/VP Finance

Province Bank - Marietta, PA

. Established policies, including measurement criteria and peer group

benchmarking, for a de novo community bank;

. Instituted the strategic planning and analysis process to set long-

term and short-term goals for the company as well as individual

operating groups;

. Managed department staff in all daily aspects of the Finance

department, including Accounts Payable, Fixed Assets, and Investment

accounting.

8/1998-8/2001 Senior Accountant

Pennsylvania State Bank - Camp Hill, PA

. Streamlined the Accounts Payables system and led the training on the

new process;

. Managed the Fixed asset and Investment accounting systems, including

monthly closings and financial reporting;

. Directed the corporate stock transfer process.

6/1986-1/1992 Investment Analyst

Travelers Insurance Companies - Hartford, CT

. Collaborated with Business Group leaders, Portfolio Managers, and Tax

Managers to gather data, analyze results, and report Investment income

for the Life Insurance Division's 5-year strategic plan;

. Implemented an educational initiative to cross-train analysts

resulting in better understanding across business groups, a shortened

timeline, and more accurate results.

Education

1991 Bachelor of Science: Accounting

Central Connecticut State University - New Britain, CT

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