Customer Service Administrative Assistant

Shatanya Morris-Thomas

**** ********* ** ** *****, LA 70068 Phone: 985-***-**** Email: ******@*****.***

Professional Summary

Experienced in Customer Service with more than 11 years of experience in private and one year in government.

Proficient in Microsoft Office applications. Demonstrated knowledge to schedule appointments and meetings. Strong

organizational skills and excellent interpersonal communication. Very detailed oriented and able to work with minimal

supervision. Establishes confidentiality throughout personal and business level.

Education

UNIVERSITY OF PHOENIX PHOENIX, AZ

Bachelor of Science in Management, 08/2013

Experience

A PROFESSIONAL WATERPROOFING INC. METAIRIE, LA

Administrative Assistant, 08/2003 to 05/2005

Responsibility was to open and close procedures including but not limited to balanced cash, and printed reports for daily

activities.

Assisted with researching 30-60-90 day financial reports.

Completed receiving and entering payments, filed invoices, and managed telephone traffic.

Collected past due payments, recorded and entered customer data into computer.

Handled daily scheduling, and provided data entry support for company.

Consult with customers to resolve complaints and verify financial and credit transactions.

Maintains professional and courteous conduct.

Performs other duties as assigned to meet company needs.

LOUISIANA REHABILITATION SERVICE NEW ORLEANS, LA

Office Assistant/Internship, 08/2003 to 08/2004

Received and distributed communications; collected and mailed correspondences for the organization.

Assisted managers by answering questions and forward messages to the necessary personnel.

Set-up and maintained office filing system.

Typed and filed records according to color coded filing system to reduce errors.

Maintained efficient operations in the office by scanning, copying, and faxing documents.

Maintained and updated databases for contacting, mailing documents for clients.

AFFILIATIONS

Veteran of Foreign War (VFW) Post 3337, La Place, Louisiana

United States Army

Coached with Press Park Track Club

REFERENCES

Available upon request

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