Customer Service Manager
Resume:
Sanford, Florida *****
Home 407-***-**** Cell 407-***-****
************@*****.***
Maribel Gonzalez
OBJECTIVE To secure a position that will challenge my abilities, develop skills for personal growth, and
allow for career advancement.
SKILLS & Proficient in the use of Microsoft Word, Excel, PowerPoint, Access.
ABILITIES
Extensive experience with Data Entry, Copying, Filing, Faxing, Scheduling and other office
work.
Awards include Prefect Attendance and Employee of the Month
EXPERIENCE AIRCRAFT CLEANER, SWISSPORT USA, ORLANDO SANFORD AIRPORT
May 2012-Decemember 2012
Duties included cleaning and preparing the aircraft for the next flight. Arranging seat belts and
safety area for passengers as well as working together with a team to complete daily task.
CASHIER, WALMART-SANFORD, FLORIDA
October 2008-February 2010
Duties included cash balancing, accurately tracking debits/credits. Provided Customer Service
and helped customer with concerns or questions as well as bagged items.
CUSTOMER SERVICE REPRESENTIVE, CONVERGYS, LAKE MARY, FLORIDA
April 2008- August 2008
Duties included dealing with customer bills and issues through inbound calls as well as
providing customer service with any other areas of concerns.
ASSISTANT MANAGER, ALBERTSONS, ORLANDO, FLORIDA
April 2005- April 2008
Duties included providing customer service, cash balancing, accurately tracking debits/credits
Management: Maintained files and log books for Inventory and purchase orders. Also took part
in the hiring and training process of new employees.
RECEPTIONIST/MARKETING, LIBERTY TAX SERVICE, ORLANDO, FLORIDA
January 2000-2005
Responsibilities included account preparation and cross marketing products/services.
Provided Customer Service as well as appointment setting.
EDUCATION SEMINOLE COMMUNITY COLLEGE, SANFORD/LAKE MARY, FLORIDA-GED
Completed areas of general studies.
UNIVERSITY OF PHOENIX, AIXA COLLEGE, ASSOCIATES OF ARTS IN
PSYCHOLOGY
Completed degree in October 2011 with a major in psychology.
UNIVERSITY OF PHOENIX, AIXA COLLEGE, BACHELORS OF SCIENCE IN
PYSHOLOGY
Completed degree in July 2013 with a major in psychology.
CAPELLA UNIVERSITY, ONLINE, MASTERS DEGREE
Attending Capella University to complete my master’s degree in marriage and family
counseling.
Excellent written and verbal communication skills. Confident and professional speaking abilities
COMMUNICATI
as well as an empathic listener. Comfortable with public speaking.
ON
Volunteered time and support to Hands of Orlando and in Bram Towers Nursing Home. I was
LEADERSHIP
president of my high school Future Business Leader of America. I also have experience being a
team leader and assistant manager.
REFERENCES CHRISTINA DIEGL
Manager, Liberty Tax Service
SUZANNE DREW
Manager, Albertsons
SONIA MASS
Co-worker, Walmart
JOSE ROLDEN
Duty Manager, Swissport, USA
CRYSTAL PACHECO
Team Lead, Convergys
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