Customer Service Management

Gary K. Godbold

**** ***** ** *******: 646-***-****

Flushing, N.Y. 11358 Email: *****@****-****.***

EXPERIENCE:

*/**-******* ******* *. Greenthal Management New York, NY

Concierge

• Take work orders, answer phones, coordinate contractors, give access to building

• Collaborate with building staff

• provide other customer service and administrative duties

5/07-3/9 Solil Management New York, NY

Concierge/Porter - (Per Diem)

● Screen visitors, control operation of elevators, accept deliveries to the tenants

● Clean the public areas, remove garbage, and do minor repairs

2/07-5/07 Leak and Watts Services, Inc New York, NY

Child Care Counselor

● Maintain the health and safety of the residents and staff

● Utilize the appropriate techniques of behavior management and crisis intervention

● Inspect the house each shift to ensure that no health or safety hazards exist

6/05-8/05 GAP Inc. New York, NY

CC/CSR/Order Placement - (Temporary Assignment)

● Answered busy inbound calls from magazines and boutiques to order samples of

materials and designs

● Arranged for shipment of new product line goods for evaluation and promotion

• Mailed packages out to other companies and logged in packages using DHL,

UPS, FED-X, USPO.

10/99-5/05 Para-Professional New York, NY

City of New York Board of Education

• Specialized in teaching students with special needs

• Implemented training courses for new students

• Prepared copies of training lesson plans and material for the students

CERTIFICATIONS:

S.C.I.P., AMAP, OSHA, CPR, Security, Banking

SKILLS:

MS Word, Excel and Data Entry, WPM 25, Power Point

EDUCATION: John Jay College of Criminal Justice

Major: Police Science 8/95-96

References available upon request

Contact this candidate