Project Manager Customer Service
Resume:
BEVERLY A. MCPHEE
***** ****** **** ? Apple Valley ? MN 55124
*********@*******.***
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SUMMARY
. Successful Program Coordinator and Meeting/Event planner with proven
ability to generate a high level of customer satisfaction.
. Consistent history of building strong relationships with internal and
external customers. Possesses thorough understanding of customer/vendor
needs.
. Excellent computer skills using Microsoft Office: Word, Excel, Power
Point, Access, Publisher as well as Airline GDS; Sabre, Apollo and
Worldspan.
PROFESSIONAL BACKGROUND
Aimia Inc, Minneapolis, MN (Formerly Carlson Marketing)
Relationship travel and event solutions
Meeting & Event Planner (Temporary / Contract Employee) July
1996 - April 2013
. Coordinated various business meetings, events and incentives for
corporate clients and guests. Managed client, supplier and internal
project timing and activity from 3-6 months prior until event operation.
. Communicated effectively across multiple internal departments and
customers to ensure seamless and optimal experiences for participants.
. Prepared information for financial operations and monitored budgetary
requirements as well as wrote copy for event communication and
orchestrated event management survey.
. Used organization and communication skills to ensure synchronization of
group logistics.
Carrousel Travel - American Express, Minneapolis, MN
Specializing in annual group travel for various law professional
associations
Program Coordinator (Temporary / Contract Employee)
September 2008- 2010
. Managed Microsoft Access Data Base used for client bookings and
invoicing.
. Responsible for Excel spreadsheets to assist with program logistics and
budgeting.
. Insured Customer Service, from initial sales to onsite travel staff for
escorted tours.
. Solicited proposals for international programs from various destination
management companies.
. Designed FIT (foreign individual travel) for clients extending pre and
post tour.
BEVERLY A. MCPHEE (Page 2)
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McConnell School, Inc., Minneapolis, MN Sep 1996-Dec
1997
Private career school with a curriculum restricted to travel related
subjects.
Accredited by the ACCSCT (Accrediting Commission of Career Schools and
Colleges of Technology)
Travel Instructor
. Received outstanding ratings and feedback from students.
. Demonstrated leadership as a mentor to many students. Provided career
direction, helped each student to identify their greatest strengths and
best career fit; motivated students to achieve their full potential.
. Took personal responsibility for ensuring student readiness for job
placement after graduation; brought value by teaching tangible skills
balanced with "real world" application.
. Communicated effectively based on broad understanding of travel industry.
. Took initiative to develop curriculum and syllabus for new Worldspan
software course.
. Used organizational skills to effectively manage administrative
deadlines, including grade reports, lesson plans, and testing
requirements.
. Applied adult learning concepts to engage students in the course
material.
. Used creativity to bring "fun" into the classroom with destination
themes, storytelling, and role-playing.
. Integrity and courage to give unsatisfactory evaluations/grades.
Perrygolf, Atlanta, GA. 1993-
1995
Leading tour operator specializing in international golf vacations
Project Manager / Group Air Coordinator
. Took initiative to consolidate individual client information databases
into master database which improved efficiency and ensured important
details were not missed.
. Established and built trusting relationships with key suppliers worldwide
in an effort to change negative image that was a result of previous
ownership. Initially, this was a challenging situation to overcome.
. Worked together with Company Owner to identify creative concepts to
differentiate our "product" compared to other higher volume tour
operators.
. Routinely met timelines required by supplier contracts. Managed these
contracts to ensure terms were met.
IVI Travel Incorporated, Atlanta, GA / Pittsburgh, PA
1988-1993
National corporate travel agency
Travel Counselor / Program Coordinator (Atlanta, GA)/Team Leader
(Pittsburgh, PA)
. On-site meeting planner for Kimberly Clark Corporation. Participated in
all aspects of the meeting planning process. Groups ranged in size from
10-200 attendees.
. Through desire to learn more and expand responsibilities, I volunteered
for specific assignments and sought out opportunities to help others in
the Meeting Planning Department.
. As a result of strong performance, my meeting planning responsibilities
were increased (e.g. Sales Training).
. Team Leader Responsibilities included quality control, ticketing,
training, scheduling employees, payroll, and assisting office manager
with special projects. Key account: Alcoa.
. Developed error log/quality control checklist to ensure accuracy of each
booking, and to look for error patterns among reservation agents.
EDUCATIONAL BACKGROUND
University of Pittsburgh, Pittsburgh, PA
December 1991
Bachelor of Arts Degree with Major in Sociology
Graduated Cum Laude, GPA 3.44
Microsoft Global Summit; July, 2013
Mazda Corporation
> Annual Dealer Incentive; 2011 and 2012
> Media Launch: 2011 and 2012
Shell Oil Company's Houston Open Golf Tournament, April, 2008
Schering-Plough Corporation Regional POA Meetings; February, 2008
Merck and Company
> Investigator Meetings; International and Domestic: First and Second
Quarter, 2010
> Regional Business Unit Meetings; First and Second Quarter, 2007
> Regional Business Unit Meetings; First and Second Quarter, 2006
> Vaccine Division, Business Manager's Meeting, May, 2006
> Specialty Division, Oncology Meeting, October, 2006
> Business Director Annual Meeting Second Quarter, 2004
> Southeast Region Meetings; 2004-2006
> Super District Meetings First Quarter, 2004
AT&T Incentive Travel Events for the 1996 Centennial Olympic Games, July
1996
International Academy of Trial Lawyers American Board of Trial
Advocates
India, 2009 Austria, 2009
Greece and Turkey, 2009 Baltic Cruise, 2010
Ireland, Wales & Scotland, 2010 SE Asia, 2011
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