Customer Service Manager

Mark

Stamper

Operations

****.*******@*******.***

*** ******** **

Reynoldsburg, Ohio 43068

614-***-****

Employment

**** – Current H oneywell ACS

** **** *** ********** **********

Primary responsibilities include supervising a cross-functional assembly and testing dept.

p roviding guidance and leadership while monitoring and measuring departmental goals

using Tiered Accountability. Department was responsible for $40 million a year in sub-

assembly production. Implemented HOS (Honeywell Operating Systems) framework for

p roduction facility to reach a “Bronze” level of manufacturing. Developed Visual Tag

M anagement System for Site (Kanbans and Shop Work Orders.) Sustained a consistent

record of driving progress and improving efficiency.

2008 – 2012 H oneywell ACS

4 y rs. Engineering Technician

E ngineering Tech of a Value Stream Process with 5 high level cells with 50+ assemblers/

testers. Reported all Quality metrics daily to Operations Manager. Traveled alone and with

teams to visit customer’s sites to assist in setup and testing of equipment.

2004 – 2008 H oneywell ACS

4 y rs. Service Technician

Primary responsibilities were diagnosing and scheduling repairs of t ransducers. Effective

communication was key to assure Customer Service Engineers were receiving proper repair

and calibration information to report back to customer. Assisted in a multi-million dollar

acquisition that took 6 months in which I t raveled weekly to wri te SOS’s (Standard

Operating Sheets) for t raining and building of new products.

2002 – 2004 A uto I llusions

2 y rs. Sales Manager

Develop and attain customer experience and sales objectives for retail store. Sell all products

and services offered. Maintain strong knowledge of all products, accessories, pricing plans,

p romotions and service features. Provide customer service and ensure an extraordinary

customer experience.

Education Skills

Full Sail University, Florida Computer Skills

Bachelors, I nternet Marketing M icrosoft Office, Excel, PPT or Keynote

Focus on Market Research, Product Photoshop, Dreamweaver,

Development, Project Management, SEO, Oracle, Business Objects

Web Metrics, Business Ethics and

Affiliate Marketing.

M orestream U. @ Honeywell Awards And Achievements

Lean - Six Sigma Green Belt Certified First Responder – First Aid and CPR

Project focused on increasing FPY Honored at the 2011 Global Sales Conference

(First Pass Yield) using the DMAIC for MVP “Doing What it Takes” Award

Methodology and reducing the 7 wastes. Sliver and Bronze Honeywell Rewards for

Getting Results

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