Customer Service Sales

Ellen Leckar

Phone: 757-***-**** e-mail: ***********@*****.***

**** **** ****** **. ********, CO 80513

Objective

To utilize acquired customer service and marketing skills as a

professional at an innovative company that perpetuates growth and

opportunity. I am an asset to an environment that presents new

challenges, ensures customer satisfaction, and upholds a sound

reputation across industries.

Education

Bachelor of Arts Degree, Journalism - Georgia State University

Associate's Degree, Aviation Administration - Georgia State

University

Work Experience

Navy Federal Credit Union, Norfolk, VA [05/2013-07/2013]

Member Support Associate

. Assign loans to loan officers.

. Handle time-sensitive documents.

. Compile daily and weekly reports.

. Assist other associates as needed.

. Route incoming calls to appropriate personnel.

Capital One Financial, Chesapeake, VA [08/2012 - 01/2013]

Customer Care Associate

. This was a temporary placement.

. Respond to telephone inquiries and complaints using standard scripts

and procedures.

. Gather information, research data, and resolve inquiries.

. Communicate appropriate options for resolution in a timely manner.

. Inform customers about services available and assess customer needs.

. Provide assistance and troubleshooting support.

. Set up payment arrangements with customers.

. Update demographic information on accounts.

Peninsula SPCA, Newport News, VA [05/2008 - 10/2011]

Program Coordinator for Volunteer Program, Foster and Education Departments

. Plan, organize, and oversee adoption events.

. Recruit volunteers for daily operations in the shelter and off-site.

. Identify assets for each volunteer and match each volunteer with the

best assignment.

. Provide education to school-age children on proper and humane animal

care.

. Increase public awareness of the operations and needs of the shelter

by conducting tours of the facility.

. Provide outreach to and promote involvement of the community via

speaking engagements at civic groups and Universities.

. Develop on-line newsletter and update website with event information.

. Facilitated increased adoptions through foster program.

. Rapidly promoted from front desk to managerial position.

Norfolk Physical Therapy, Norfolk, VA [06/2006 - 5/2008]

Front Desk Coordinator

. Check in and greet patients; schedule appointments and check patients

out.

. Distribute incoming mail and ensure proper postage for outgoing mail.

. Responsible for collecting all co-pays and preparing daily deposits.

. Handle multi-phone system and direct flow of clinic volume.

. Maintain patient and clinician schedules and assist patients with

clerical needs.

. File, copy, and maintain records in adherence to HIPAA policy and

protocol.

. Prepare office for daily business by following opening and closing

procedures.

Upstream, LLC, Norfolk, VA [09/2004 - 6/2006]

Customer Service Associate/Assistant Shift Supervisor

. Train new associates by way of positive reinforcement, role-play, and

hands-on development.

. Improve guest service through effective communication and expeditious

conflict resolution.

. Provide web-support for customers and create enhanced troubleshooting

procedures to enable customers to easily maneuver website.

. Exemplary customer service meeting and exceeding sales goals.

. Primary inbound call center contact for a high volume of customer

service inquiries, resulting in increase of company sales.

Old Dominion University, Norfolk, VA [06/2003-09/2004]

Testing Coordinator for Students with Disabilities

. Write, edit, and publish newsletter, "The Beacon," which was

distributed campus-wide to students and faculty.

. Schedule testing accommodations for students with disabilities.

. Ensure tests were obtained and distributed in a timely and secure

manner.

. Maintain accurate database with current demographics.

. Enhanced rapport with faculty through effective communication.

. Proctor exams for students.

Westside Medical Group/Sentara, Norfolk, VA [06/2000 - 06/2002]

Physician-Patient Liaison for Family Practitioner

. Register new patients, check in/out returning patients, collect

copayments; verify insurance and obtain referrals.

. Maintain physicians' schedule and schedule all patient appointments;

build patient-clientele base for new physician.

Contact this candidate