Customer Service Administrative Assistant

Beatris Rivera

*** * ********* **.

San Pedro CA 90731

Cell 310-***-****

********@*****.***

Career Overview

I am seeking for a position in which I can utilize my skills in the best possible way for achieving the company's goals. I have 12+ years in the customer service department, I am dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Data Entry, Multi-line phone usage

10-Key Conflict resolution

Type 50wpm Strong organizational skills

Shipping and receiving Creative problem solver

Telephone inquiries listening skills

Customer service excellent communication skills

Microsoft Excel Problem solver

MS Windows proficient Strong client relations

Multi-Task Management Invoice processing

Reading Comprehension Inventory Control

Scheduling Perform well under pressure

Telecommunication skills

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide

Conflict Resolution

I was responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Follow-up

I ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

I handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

Grupo Deco America Los Angeles, CA February 2012-February 2013

Administrative Assistant/ Family Counselor for a funeral home

• Offer counsel and comfort to bereaved families or friends.

• Direct preparations and shipment of bodies for out-of-state burial

• Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.

• Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

• Contact cemeteries to schedule the opening and closing of graves.

• Obtain information needed to complete legal documents, such as death certificates or burial permits.

Wendy Pestano Manhattan Beach, CA

CNA/ Caretaker for an Alzheimer’s patient April 2009 – December 2011

• Responsible for helping my client with his physical and cognitive health, helping him walk, assisting in exercises and helping him maintain memory

• Responsible for some laundry, dusting, making beds, running errands, organizing mail

• Responsible for keeping a daily journal of notes, detailing the activities they performed during the day I would also report any signs of physical or cognitive difficulties.

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