Administrative Assistant Customer Service

R achel L. Kadziela

**** ******* ***** **** * ebanon, PA 17046 P: 570-***-****

r *****.********@*****.***

Experience:

Alvernia University

Cressona, Pa

**/**** **/****

Secretary

Act as the first point of contact for visitors, students and faculty. Manage all academic records.

Implement, monitor and manage regular communication plan with prospective students, applicants,

and accepted students using the administrative computing system. Process all acceptances,

registrations, and drop forms. Prepare and track general correspondence, such as electronic

communication, class lists, grade sheets, syllabi, evaluations and mailings to prospective students.

Set up video conferencing devices. Assist instructors with technology resources and audiovisual

equipment. Supervise student workers. Organize new student/instructor orientations. Manage

room rentals and payments. Order supplies. Copy/prepare materials for instructors. Other

general clerical duties.

Manpower, Inc. In house

Pottsville, Pa

11/2011 02/2012

Administrative Assistant (Temporary Position)

Obtain detailed assignment information from customers and utilize it to provide effective customer

service. Interview potential candidates. Fill customer work orders with qualified candidates.

Perform reference checks. Process background checks. Process I 9 forms. Perform oral drug

screens. Administer the training/testing for candidates. Assist with payroll. Invoicing. Data entry.

Other general clerical duties.

Sapa Industrial Extrusions/Alcoa

Cressona, Pa

1/2006 9/2009

Medical Department Administrative Medical Assistant

Maintain medical records of all employees. Process all short/long term disability claims. Process

all FMLA claims. Assist with worker’s compensation claims. Perform urine drug screens on

employees. Conduct audiometric and vision testing. Inventory checks & ordering supplies. Assist

with all EMT meetings and record minutes. Organize EMT incident reports and schedule

employees for follow ups with company Doctor. Assist with routine physicals. Take SPo2

reading/height/weight. Assist Company Doctor & Nurse as needed. Keep spreadsheets up to date

on all employee's physical statuses for Health & Safety Manager. Scheduling of appointments.

Phones. General clerical duties.

Manpower, Inc. In house

Pottsville, Pa

1/2005 7/2005

Administrative Assistant (Temporary Position)

Customer service. Invoicing. Data entry. Filing. Phones.

Miscellaneous:

I am proficient in Microsoft Word, Excel, Outlook and PowerPoint. I have worked with various programs

including RedCarpet, Direct Office, PowerCampus, Intelliworks CRM, Field Power Base, CPSI and have

also done work with the BARS Program.

Education:

Penn State University

Business Administration/Marketing

Hazleton/Schuylkill Haven, Pa

2004 2007

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