Customer Service Sales

SERENA BAXTER

*** ****** **** ********, ** ***** 678-***-**** ************@*****.***

CUSTOMER SERVICE SPECIALIST

Accomplished Customer Service Specialist and senior level Administrative professional with over 8 years of

corporate experience supporting business operations within a diverse set of organizations. Effective manager of

executive processes including schedule management, travel coordination, even supervision and business processes.

Reputation as a self directed professional with superior problem solving, communication, and leadership skills.

Able to create a collaborative work environment ensuring the organization’s business objectives are met and

building rapport with key stakeholders. Capable of managing multiple projects simultaneously with the ability to

tactically prioritize assignments.

Administrative Operations Management Customer Service Delivery Account Reconciliation

High Impact Decision Making Clear and Friendly Telephone Voice Handling of Confidential Data

Schedule Coordination & Management Excellent Communication Skills Customer Support Processes

Reports & Presentations Ability to Work Unsupervised Efficient Problem Solving

Merchandising & Promotions Solid PC Skills Adaptability Under Pressure

Areas of Key Strengths

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Technical Proficiencies: Microsoft Office Suite

PROFESSIONAL EXPERIENCE

STRAYER UNIVERSITY San Diego, CA 2010 2013

Administrative Assistant

Efficiently manage administrative and customer service operations daily. Greet guests, receive calls, address individual

needs and requests and refer them to the appropriate departments. Compose and deliver appropriate and conclusive

business correspondence. Maintain database with accurate and current information. Perform daily account reconciliations,

relating to fees, donations and other revenue.

Maximized productivity through management of multiple calendars, coordination of meeting schedules and

travel arrangements

Effectively tracked and organized monthly expenses for Executive members

Maintained corporate equipment and supplies, reducing costs as often as possible

Improved office efficiency and internal customer service by overhauling previously haphazard filing system

SERENA BAXTER

724 Goldie Lane Westwego, LA 70094 678-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE CONTINUED

STRAYER UNIVERSITY Owings Mills, MD 2007 2010

Customer Service Rep (Advisor)

Advised students via telephone and email; 95% of interactions with students occurred on the telephone. Accurately

documented and maintained student information in CRM system. Provided comprehensive, timely, and high quality service

to all internal and external customers/students. Ensured individual and unit goals were achieved on a daily basis. Managed

and resolved 65 70 inbound calls daily and executed necessary follow ups.

Consistently achieved maximum service potential within the call center; 94% customer interaction rating

Held top 5% ranking within the service department for overall call resolution

Received 100% on call quality audits for 11 consecutive months

BLOOMINDALES Atlanta, GA 2005 2007

Sales Support Associate

Formulated and implemented pricing policies on merchandise in accordance with corporate guidelines. Developed and

executed promotional activities geared to enhance product awareness. Initiated and grew relationships with clients to ensure

customer loyalty and retention. Consistently maintained excellent levels of customer service and satisfaction. Oversaw

logistics and merchandising operations pertaining to client accounts.

Led as the top sales representative behind the Regional Sales Manager

Consistently achieved the highest Customer Service Index rating from the Federate Department stores

Trained newly hired sales representatives to negotiate and deliver creative sales tactics and strategies

ED UCAT ION

UNIVERSITY OF MARYLAND Bachelor of Science: Social Science Adelphi, MD 2010

SERENA BAXTER

724 Goldie Lane Westwego, LA 70094 678-***-**** ************@*****.***

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