Manager Customer Service

Kevin V. Matthews

Cell # 504-***-****

************@*****.***

OBJECTIVE

My goal is to obtain a position with a successful financial institution

where my knowledge of personal finance, sales, marketing, banking, mortgage

lending and management can contribute to the overall success of the

company.

RELEVANT EXPERIENCE

March 2012 - Present Title Max

Winchester, Tennessee

General Manager

. Consistently exceeding loan, growth & Profit goals

. Motivating staff to assist in exceeding company

expectations

. Mentoring staff for company & personal advancement

. Developed a strong customer base to turn around the

company's image

Mar 2011 - Mar 2012 Regional Finance Corp. Murfreesboro,

Tennessee

Branch Manager

. Opening and developing new office for growth & profit

. Supervising daily operations of the office and motivating

staff

. Effective in problem solving & conflict resolution

. Developing marketing strategies to grow office & business

development

. Provide excellent customer service to promote business

growth

May 2007- Feb 2011 Republic Finance, LLC

Hammond, Louisiana

Branch Manager/ Supervisor in Training

. Underwriting and making important decisions on lending to

clients

. Establish business relationships for retail and personal

lending

. Prepared daily reports for upper management and executives

. Top performer in the company in insurance sales, growth

and collections

. Offered financial advice to clients to establish long-term

relationships

2004-April 07 1st NLC Financial Services

Metairie, Louisiana

Branch Manager

. Developing new customers &maintaining current relationships

. Managing a large commission based staff to exceed company

goals

. Analyzed & implementing guidelines, updates, and program

changes

. Assisting operational personnel in processing &

underwriting loans

2001-2004 Capital One Bank

Kenner, Louisiana

Loan officer/Investment Rep

. Opening various accounts & financial transactions

. Interview applicants and analyzing risk in personal &

mortgage lending

. Promote and recommend products such as: Investments,

IRA's, etc;

EDUCATION

Southeastern Louisiana University

Hammond, Louisiana

Bachelor of Science Degree in Business Management / Marketing

COMPUTER SKILLS

Microsoft Office: Outlook, Excel, Access, PowerPoint and Word, ABS VISION

for Finance, Lotus Notes Quick Books Pro, ACT- Communication Software

INTERESTS

An opportunity to use personal experience to assist in the success of a

financial institution, in addition to a long term career with growth

potential and personal advancement

References Available Upon Request

Contact this candidate