Customer Service Assistant

Shelly A. Stillwagon

Permanent Address:

**** ************* **** *-****: ************@****.***

Manheim, PA 17545

Cellular: 724-***-****

EDUCATION Master of Science, Public Administration- January 2008

Wilmington University, New Castle, DE

PA Elementary Teaching Certificate - May 2004

Bachelor of Arts in Psychology-May 2004

Thiel College, Greenville, PA

Dean’s List- Thiel College

HONORS/

ACTIVITIES Lambda Sigma Honors Society- Thiel College

Psy Chi Psychology Club- Thiel College

NikeGO Volunteer-Initiated and received grants for local organizations

WIU Special Olympics Volunteer

Autism Awareness/Fundraiser Volunteer

TEACHING EXPERIENCE

Autistic Support, Teacher’s Assistant- Greater Latrobe School District, Latrobe, PA

August 2012 to June 2013

Modify, under the direction of the autistic support teacher, classroom

activities, assignments, and materials to support and reinforce instructional

objectives

Prepared class materials and bulletin boards throughout science unit plans

Attended staff meetings and in-service presentations for job development

Implemented instructional and behavioral plans under the direction of the

autistic support teacher

Monitored students during assigned periods within a variety of school

settings to maintain a safe and positive learning environment

Utilized timers and IPad applications to consistently transition students

Participated in assisting with group physical therapy on a weekly basis

Recorded data during scheduled time for select students in sensory room

Monitored students’ reading progress with reading fluency passages and

assessments

Recorded and assist in progress report/report cards at the end of each

quarter

Attended parent/teacher conferences

Substitute Teacher September 2010 to June 2013

Personal Care Assistant- Mt. Pleasant Area School District, Mt. Pleasant, PA

October 2011 to June 2012

Provided one on one assistance to a student with autism

Implemented daily picture schedule for student to interact with daily

Incorporated de-escalation techniques as needed

Communicated daily academic activity and behavior with support team

Integrated a variety of activities to fulfill sensory needs of student

Documented behavior issues followed by corrective action daily

Incorporated sign language as needed to develop speech

Participated in training workshops/seminars

Substitute Teacher November 2009 to June 2012

Substitute Teacher- Greensburg Salem School District, Greensburg, PA

November 2009 to June 2011

Grade 4 Long Term Substitute Teacher- Center Area School District

October 2005 to June 2006

Organized and implemented effective lesson plans for language arts, math,

science, and social studies

Initiated communication with parents and faculty

Built structure and confidence in students when taking over classroom

Coordinated curriculum with fourth grade team

Participated in after school tutoring and funding programs

Developed small collaborative learning group lessons

Enhanced activities by combining internet, real life connections, and

interactive learning

Monitored and prepared students for PSSA testing

Researched Basil Reading Series companies for upcoming change in text

Substitute Teacher September 2004 to June 2006

Therapeutic Staff Support- North Western Services, Brady’s Run Center, Beaver Falls, PA

June 2005 to October 2005

Traveled to clients homes as well as day camp sites for instruction

Assisted both group and individualized students with all forms of autism

and down syndrome characteristics

Provided detailed paperwork on drills, activities, progression/regression

Assisted in IEP development plans for students

Ongoing training for job development

Substitute Teacher- Hopewell, Moon, Laurel, and South Side School Districts

September 2004 to October 2005

Substitute for middle school Reading Specialist for a four week duration

(Moon School District)

Instructed Kindergarten class for a three week duration

(Hopewell School District)

Taught Art, Physical Education, Home Economics, and Music on several

occasions (K-12)

OTHER WORK EXPERIENCE

Project Coordinator- UPMC, Pittsburgh, PA

March 2009 to November 2009

Educated leaders and recruiters on all current advertising and marketing

tools

Created efficient advertisement tools

Generated and conducted trainings on how to use new advertising tools

Collaborated with vendors for billing and advertising purposes

Researched ROI on current advertising means

Analyzed, data entered and reported out all advertising expenses

Coordinated recruitment job fairs/events for the entire health system

Employment Specialist

January 2008 to March 2009

Informed managers on the recruitment and hiring processes

Utilized customer service skills for managers throughout the health system

Initiated high volumes of outgoing phone calls in a fast paced environment

Sourced candidates to fill the needs of the organization

Trained and counseled new hires and employees on UPMC’s policies

Produced and maintained a network of temporary professionals

Utilized strong personal computer skills

Implemented and led employee relations meetings

Department Manager- Nike, Rehoboth Beach, DE/ Nike, Perryville, MD

September 2006 to December 2007

Excelled in customer service

Led by example and coached employees

Established performance goals and developed staff

Processed payroll for approximately fifty staff members

Store Lead/Management- Nike, Grove City, PA

August 2000 to June 2005

Encouraged associates to meet sales goals

Utilized merchandising expertise

Received and processed store shipment

Faculty Secretary Assistant- Thiel College, Greenville, PA

August 2000 to December 2003

Assisted all professors in copying, faxing, and running Scan -tron

Delivered mail across campus

Prepared evaluation packets for each semester

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