Customer Service Sales

T iffany Beltran

*** ***** ***. ***. **, Brooklyn, N.Y., 11226

Email: t ********@*****.*** Cell: (254) 449 – 1962

I am a multi-skilled and highly motivated young professional seeking for a

career in the Customer Service industry w ith a company that provides

f lexibility to grow as an employee and individual.

Accomplishments

I am an effective and reliable team leader with impeccably strong communication

s kills and currently hold an active U.S. Government Top Secret Security clearance

issued by the Department of Defense. In addition, I am certified as a Combat

L ifesaver.

I was awarded the Army Achievement Medal in March 2011 working part of a 2 man

team bringing my unit’s performance numbers up.

I can read, wri te, and speak Spanish.

Experience

Aegis Communication Group – More specifically, American Express Travel

Department – Travel Agent 11/2012 – 06/2013, Killeen, T.X.

I planned and sold t ransportation and accommodations for t ravel for clientele while

determining destination, modes of t ransportation, t ravel dates, costs, and

accommodations required for the t r ip. I planned, described, arranged, and sold

i tinerary tour packages and promotional t ravel incentives offered by various t ravel

carriers. My abilities and skills consisted of using research and strong

communication to inform clientele of their purchases. In addition being personable

and interacting with customers was vital for sales and marketing. I made hundreds

of credit card t ransactions and inputted clientele data into our computer system.

Army National Guard – H HC 36th Sustainment Brigade, S2, In telligence Analyst

12/2008 – PRESENT (Current reservist)

Beltran, Tiffany 1

As an In telligence Analyst I am t rained to target individuals based on the

development of intelligence requirements to better understand the mission at hand.

B y collecting and validating intelligence I am assessing the credibility of

i nformation and the reliability of sources. Working as a team is vital to the mission.

T he information is delivered as presentations or in formal reports and briefing to

t he commander. Analysts utilize various analytical techniques and procedures to

u nderstand and decode wide range of intelligence information.

Targeting also involves producing specialized analytical materials such as crime

maps, association charts, suspect profiles, and linkage analysis. In addition,

gathering, disseminating and using the intelligence material in compliance with

classification restrictions, law and the procedures and policies.

E ducation

American Mili tary University – In telligence Studies 10/2011 – 10/2014

P rofessional References

1. Megan Edson – Army - (254) 368 – 1565

2. Quentin Kimble – Army - (254) 231 – 6044

3. Kaleena Cyrulik – Army - (814) 392 - 1427

Beltran, Tiffany 2

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