Customer Service Sales

RAQUEL M. LUCKETT

**** ********* **. ? Missouri City, Tx 77489 ? 832-***-**** ?

**********@*****.***

OBJECTIVE

Professional experience in customer service - committed to excellence

through positive results and customer satisfaction

PROFESSIONAL EXPERIENCE

JC Penney's

Retail Sales Associate July 2008 - Present

Assisted customers with product selection and queries

Investigated and resolved customer complaints

Operated cash register as and when necessary

Handled inventory and stocks

Reviewed merchandize movement

Banana Republic

Retail Sales Associate April 2003 - July 2008

Provide positive customer service and employee relations.

Accountable for cash register operations, daily bank deposits, and sales

receipts

Oversee performance and resources to ensure sales

Accountable for all aspects of store operations

Ensure that safety and security are maintained

Dillard's (part-time)

Specialty Sales Associate October 2005 - November 2006

Connects with customers

Educates our customers on our product

Drives store sales by suggesting additional items

Assists customers in finding substitutions for out-of-stock/other locations

Processes transactions (alterations, holds, register) efficiently and

accurately

The Blood Center

Recruting Specialist January 2002 - March 2003

Source, target, recruit and deliver highly qualified candidates

Create and execute a consistent plan to communicate with candidates

Assess candidate skills and qualifications against open job specifications

Conduct reference checks

Present opportunities to candidates

Schedule interviews

Prepare candidates for interviews and debrief candidates after interviews

EDUCATION

Diploma

Willowridge High School Graduated 1993

AWARDS/ACCOMPLISHMENTS

Top Gun Award for Best Performing Customer Service Representative in

District - The Blood Center, 2002

Six Time Top Sales Associate - Banana Republic, 2006

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