Customer Service Medical Assistant

Mireya Hernandez

Outgoing, Energetic, Self-Motivator and leader

*** **** **** - *** *****, NV 89110

***************@*****.*** - 702-***-****

I have a strong medical customer service background with front and back office experience including high

volume call center and walk-in experience.

WORK EXPERIENCE

Front Desk Receptionist

Neck and Back Clinics - Las Vegas, NV - March 2013 to June 2013

Responsibilities

Greet all arriving patients.

Answer multiple phone lines.

Check out exiting patients, and schedule all follow up appointments.

Imaging and Specialist Referrals.

Medical records request.

Contact patients to reschedule missed appointments.

Released and Closed all patient charts done with treatment.

Accomplishments

Created a warm, welcoming, happy, positive environment.

Skills Used

Translating for non-english speaking patients.

Patient Service Specialist

Tim Soder Physical Therapy - Las Vegas, NV - January 2012 to January 2013

Responsibilities

Greet patients upon entering office.

Answer multiple phone lines, respond to both incoming and outgoing faxes.

Add new patients to WebPt.

Collect copays and or deductibles.

Obtained referrals and authorizations if required for treatment.

Verified benefits and eligibility for patient coverage.

Accomplishments

Organized front office to run smoothly during working hours.

Skills Used

Translation for non-english speaking patients.

Cocktail Server

OG - Las Vegas, NV - March 2007 to October 2012

Responsibilities

Provided bottle service for VIP guests.

Served beverages or spirits to guests.

Crossed trained as a cashier.

Cocktail Server

Main Street Station - Las Vegas, NV - April 2005 to February 2007

Responsibilities

Provided a warm, welcoming environment to all gambling patrons.

Served complimentary beverages and spirits.

Maintained service area clean and stocked.

Customer Service Representative

ABPA - Las Vegas, NV - May 2002 to April 2005

Responsibilities

Verified health benefits and eligibility to participants and providers.

Answered multiple phone lines.

Assisted participants on a walk in basis.

Assisted claims department on back log.

EDUCATION

Medical Assistant Program

Nevada Career Institute - Las Vegas, NV

1999 to 2000

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