Customer Service Medical

Good morning.

I am submitting my resume for your review in hopes to obtain an open position with your

practice.

As you can see from my resume, I am a highly qualified professional who enjoys

customer service and is very organized. I have a short learning curve, and can easily

take on anything that is presented to me.

My experience in dealing with customers has allowed me to be able to hone my ability

to provide superior service and to anticipate the needs of my environment. I enjoy

being hands on in the daily activity of the department, as well as being able to step back

and take in the bigger picture. My outgoing and vibrant personality suits me to be able

to get along with all personality types. I am able to form quick relationships, that have

lasted me throughout my career.

I am currently seeking employment that aligns with my recent education, and I would

very much like to sit down with you to discuss any opportunities you may have now or in

the near future.

Thank you in advance for your time, and I look forward to hearing from you.

MELISSA S. BELL

895 Beartooth Falls Ct

Henderson, NV 89052

732-***-**** ************@**.***

SUMMARY

Recently obtained certification as Medical Office Specialist at Ocean County College. Previous experience

providing administrative support in medical office, appraisal and retail environments. Hands on experience

verifying medical insurance, preparing paperwork for lab submissions. Experience scanning all paper charts into

Practice Fusion and Allscripts to comply with new regulations; also maintained paper files as backup. Focused on

providing excellence in patient/customer service.

CERTIFICATIONS

• Certified Electronic Health Records Specialist (CEHRS) NHA Certification #D4B8D3A8

• Certified Billing and Coding Specialist (CBCS) NHA Certification #N5W2Y3K8

• Certified Medical Administrative Assistant, (CMAA) NHA Certification #Q6M6P5R2

PROFESSIONAL TRAINING & DEVELOPMENT

Ocean County College, Toms River, New Jersey

Medical Office Specialist Certificate 2012

Course work for all the above included:

Medisoft Billing & Scheduling Medical Insurance Systems ICD-9 Coding

Anatomy & Physiology Medical Transcription CPT Coding

TECHNICAL SKILLS

Medical Office: Practice Fusion, Navinet, Allscripts version 12.1, ChartMaker Practice Manager version 4.4.

Knowledgeable in MediSoft and SpringCharts.

Computer Skills: Microsoft Office 2007, 2010, Outlook, QuickBooks, Adobe Acrobat

Real Estate: WinTotal, AppraisalPort, Lighthouse

Typing: 50wpm+

PROFESSIONAL EXPERIENCE

ATLANTIC SURGICAL GROUP, Oakhurst, NJ October 2012 - Present

Medical Assistant

Scheduling new patient, post op appointments, established patient appointments; scanning into the EHR; creating

H&P's to fax to the hospitals for surgery; gathering all paperwork to fax to the hospitals for patients surgery along

with any relevant texting; filling out the hospitals paperwork for patients having surgery, including PAT's; faxing

through GFI Faxmaker follow up letters to referring doctors, new patients letters post op letters. Assisting doctors

during regular office hours, bringing patients back, blood pressure, preparing patients for procedures, helping

doctors set up and assisting in minor procedures in the office. Composing correspondence on behalf of the doctors;

emailing paperwork to patients prior to their appointments; creating charge slips for doctors hours, making sure all

appropriate testing is in and attached for the doctors to review when the patient is in the office.

CARDIOLOGY ASSOCIATES OF OCEAN COUNTY, Brick, NJ Summer, 2012

Short Externship (20 hours)

As part of certification for Medical Office Specialist, completed “job shadowing”/internship. Assisted at front desk

checking people in and recording their co-pays. Also worked at “back desk” checking people out and scheduling

follow-up appointments. Observed completing insurance referrals, pulling hospital reports to go along with claims,

and making collections calls to patients to collect outstanding bills. Mailed out invoices to patients. Learned the

Electronic Health Records process for the office: how to fill out claims and post payments.

Page Two

PAPPAS FAMILY MEDICAL, Toms River, NJ 2010-2011

Receptionist

Scheduled appointments in Practice Fusion. Greeted patients and took co-pays. Verified insurance on Navinet,

creating new patient charts, inputting new patients into Practice Fusion, calling patients with test results, filing,

referrals and any other clerical duties as needed. Answering phones

STUART DAVID GROUP, Toms River, NJ 2005-2010

(Family-owned real estate)

Appraisal Specialist (2007-2010;As Needed)

Trained agents in appraisal process. Took comparable photos for residential real estate appraisals.

Office Manager (2005-2007)

Answering phones, customer support, creating monthly statements, posting payments, scheduling appointments,

invoicing, coordinating appraisals with customers and appraisers, appraisal delivery to customers, deposits, A/P, A/

R, filing and other administrative duties as needed.

WARTHEN APPRAISAL, Toms River, NJ 2003-2004

Appraisal Coordinator

Answering phones, scheduling appraisals, providing top-notch customer service to customers and appraisers,

emailing appraisals in PDF format, also through Mercury and Lighthouse, covering for co-workers when needed.

OCEAN CHEVROLET JEEP, Toms River, NJ 2000

Receptionist/Office Assistant

Basic administrative duties, dealing with public on a daily basis in regards to customer service. Payoffs, reception,

greeting customers, assuring quality control by providing accurate and timely service and information.

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