Project Manager Customer Service

DARRYL MCQUEEN

**** ******** **, *** *****, NV, *9117 • 910-***-**** • *******@*****.***

OBJECTIVE

A position where my extensive management experience can contribute to your customers' satisfaction and your

company's success.

SKILLS:

Inventory Management Employee scheduling

Budget development Operations Management

Profit and loss Strategic Management

Staff training and development Microsoft Office Skills

Excellent written and verbal skills Team Leadership

ACADEMIC CERTIFICATIONS & EDUCATION:

High School Diploma, 1981

Pinecrest High School

Tactical Telecommunication, Telecommunication, 1983

US Army Signal Center

Telecommunication Apprenticeship, Telecommunication, 1985

US Army Signal Center

Automated Telecommunications, Telecommunication, 1987

US Army Signal Center

Emergency Medical Technician, 1996

Emergency Medical Technician

OSHA 10 Hour Construction, 2012

OSHA 10 Hour Construction Course OD6237616

WORK EXPERIENCE:

Sevenfold Technologies October 2012 August 2013

Regional Director of Operation

• Overseen operations of 4 branches that performed installs for DirecTV.

• Managed Profit and Loss for each office.

• Reviewed metrics with each office to ensure compliance.

• Monitored inventory control for consumption versus loss equipment.

• Assisted with recruiting of technicians and retention of current staff.

Multiband Inc April 2010 October 2012

General Manager

• Overseen operations of 2 branches in NC.

• Directly responsible for P&L’s for both branches.

• Hire qualified technicians for vacant positions. Performed background checks and setup drug screens for

potential new hires.

• Weekly meetings with customer to ensure that we were meeting metric goals.

• Managed fleet of 50 trucks.

Prince Telecom May 2009 April 2010

Field Supervisor

• Perform inspection and workmanship of installations, service calls, and disconnects.

• Assure that work performed is to standards set by Charter Communication in the Contractor SOW.

• Document and submit daily and weekly reports to management

• Train new hires on installation standards set by Charter Communications.

• Meet weekly and daily with Charter Management Team to review metrics and resolve any issues that arise.

Direct Sales Contractors January 2009 May 2009

Project Manager

• Rebuilt a struggling operation from a 4 technicians to 21 technicians.

• Trained all new hires on cable installations.

• Attending meetings with customer to ensure a strong partnership.

• Responsible for office P&L's, and budgets for area.

• Developed warehouse procedures to reduce, and eliminate missing equipment.

Quality Communications June 2008 – January 2009

Installation Technician

• Install digital TV, high speed data, and digital telephone for Cox Communications.

• Provided first class customer service during installation of products.

• Provided customer education on all products installed per customer request.

• Maintained above average technician matrix which were measured by post calls, and customer inquiries.

Vitel Communications LLC August 2007 – May 2008

General Manager Midwest Division

• Direct management and leadership for Vitel Communications Midwest Division a National Contractor for

Comcast Communications.

• Maintained a field staff of 98 technicians while increasing performance metrics and staying within budget

we achieved a bottom line increase of 13%.

• Identified several business drivers associated with provisioning resulting in increased activation server

usage.

• Responsible for Midwest Division P&L's and forecasting yearly budgets.

• Implemented Inventory SOP for all company and Comcast assets assigned to Vitel Communications.

180 Connect Inc April 1999 – August 2007

Regional Director of Operations

• Overseen operational functions for offices located within the Northeast Region.

• Ensured local managers operated each office effectively and within budget guidelines.

• Reviewed P&L's with each site manager to ensure each office was operating within budgets and how they

could improve bottom line performance.

• Attended monthly meeting with our client to ensure that we are meeting goals and objectives.

• Created yearly budgets, business plans, and presented to President of Cable Operations.

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