Customer Service Technician

Jacob Herl

Email: **********@*****.***

Phone: 918-***-****

Objective

Looking for a long-term career in which I can utilize my customer service skills, as well as

broaden my horizons technically.

Skills

• Excellent written and verbal communication skills

• Attentive listener

• Work well alone as well as part of a team

• Ability to stay focused upon tasks without supervision

• Strong leadership qualities and commitment to excellence

• Possess the ability to be detail oriented while focusing on the big picture

• Ability to think critically and utilize problem solving skills across diverse scenarios

• Strong background in customer service/satisfaction

Recent Employment History

Jacob Herl

Email: **********@*****.***

Phone: 918-***-****

TEKsystems June 2013 -

Current

Windows 7 Deployment Technician

• Windows 7 Deployment Technician, contracted for OneOK.

• Regular communications with supervisors and desktop/laptop users to schedule and

deploy Windows 7 machines and resolving issues through ticketing in Service Now.

• Use of USMT to migrate user information from outdated computers to new Windows 7

machines, utilizing USMT to migrate user information to new equipment and using

SCCM to upload necessary software.

OakTree Software Feb 2013 - May 2013

JR Client Applications Readiness (CAR) Analyst

• Junior CAR Analyst for Conoco Phillips, where I assisted in making sure current and new

software is compatible for Windows 7.

• Regular communications with supervisors and application technical contacts to gather

information and technical specifications for applications to be deployed for Windows 7.

• Testing applications and mapping their files to package in Win7 Deployment.

Jacob Herl

Email: **********@*****.***

Phone: 918-***-****

Diversified Systems Resource July 2010 – February 2013

Broadband Provisioning Analyst

• Back-Up Team Lead for Diversified Systems Resources (DSR), where I provisioned

Internet services for large companies.

• Constant communications between customers, Internet Service Providers, and my

teammates to provision internet services for multiple locations and businesses.

Education

Rogers State University January 2009 – Current

Studying for Bachelor’s in Business Management GPA 3.27

Contact this candidate