Customer Service Quality Assurance

Hannah Budhlall

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Cellular 1-416-***-**** ** Bloor Street East

******.********@*****.*** Toronto, ON M4W 3W6

CAREER GOALS

To work with a well established organization where I

can build my skills and knowledge towards being in a

managerial position

EDUCATION

June, 2013 Brock University St. Catharines, Ontario

BBA, Business Administration

Honours Bachelor of Business Administration: Concentration in

Accounting, Tourism Minor.

June, 2009 T.A Marryshow Community College St. George's, Grenada

Associate Degree, Business Studies

Graduated with Honours Associate Degree in Business Studies

SUMMARY OF QUALIFICATIONS

. Excellent communication and customer service skills;

. Competent using software including: Windows, Microsoft Office

Bundle;

. Excellent time management and organizational skills;

. Strong problem-solving and decision-making skills;

. Work well as a team member or independently;

. Very attentive to detail and fast learner;

. Typing (Words per Minute): 73 wpm

RELEVANT EXPERIENCE

Started July, 2013 Canada's Wonderland Vaughan,

Ontario

Market Researcher

. Support the marketing team by interviewing guests on arrival

to gather demographic information;

. Help to improve guests' experience by assisting with

directions and any queries related to the park;

. Assist with office duties as necessary

May to August 2012 Calabash Hotel & Villas St.

George's, Grenada

Hotel Controller's Assistant

. Helped to create and edit files of the hotel's operations in

preparation for quality assurance assessment;

. Assisted in preparing business and marketing plans;

. Recorded and reported statistics for guests' demographics in

the form of tables, charts and graphs

May to August 2011 L.L. Ramdhanny & Co. Ltd. St. George's,

Grenada

Office Assistant

Performed same tasks as previous year as well as:

. Assisted in preparing wages for employees;

. Recorded employee sick days and organized employee files

May to August 2010 L.L. Ramdhanny & Co. Ltd. St. George's,

Grenada

Office Assistant

. Prepared the daily deposit;

. Helped to shorten the stock taking period by physically

counting and recording stock in company's software

system;

. Entered customer receipts through computer software;

. Recorded customer bills in ledger books;

. Assisted in answering telephone calls;

. Assisted customers in locating items in the store;

. Performed photocopying, scanning and filing tasks;

AWARDS AND HONORS

. Recognition for Excellent Guest Service, Vaughan,

Ontario, July 2013 Canada's Wonderland Management

. Returning Scholars Award, St. Catharines, Ontario,

June 2010 Brock University

. Island Scholar - Business Studies, St. George's,

Grenada, June 2009 Caribbean Advanced Proficiency

Examination

COMMUNITY INVOLVEMENT

2013 Toronto Rotaract Club Toronto, Ontario

Volunteer

. Volunteer at community events and fundraisers

2013 Caribbean Carnival Festival Management Toronto, Ontario

Volunteer

. Volunteered at carnival events by assisting in

the accommodation of VIP members at the events

2009 to 2013 Brock Business Students' Association St.

Catharines, Ontario

Volunteer

. Volunteered at fundraising stalls and clothing

sales

2010 Young Men's Christian Association St. Catharines, Ontario

Volunteer

. Helped entertain special needs children using

arts and crafts, books, games and swimming

2009 St. Joseph's Convent St. George's, Grenada

Assistant Swim Coach Volunteer

. Assisted in teaching high school girls the

different swim strokes and helped them prepare

for end of year swim competition

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