Customer Service Sales
Resume:
Bonita M. Parker
**** ********* ****** * * ive Apt 2037
Education: R iverside High School, Durham, NC
-Member of National Honor Society
-Mul tiple advanced honors classes
Graduated June 2006: H igh School Diploma
Professional Experience:
T r iangle Family Practice (Duke P rimary Care): Patient Service Associate/Floater (August 2010-
August 2013)
-Patient service: check-in and check-out, scheduling appointments. Recognized by management and DPC
administration for exceptional customer service
-Post charges and take cash payments as needed, reconcile charges in MaestroCare, assisted with
r adiology charge reconciliation
-Nominated for Employee of the Month twice
-Chairperson for Patient Satisfaction Commit tee. Assisted DPC administration in wri ting front desk
customer service ‘quick reference’ booklet
-Often given manager-level responsibilities in absence of regular manager
Southwest Durham Family Medicine: Receptionist (August 2008-August 2010)
-Functioned as both clerical and clinical staff as needed: front desk duties, clerical management, room
patients, assist with phlebotomy
-Worked with multiple insurance companies and patient Explanation of Benefits paperwork to properly
p rocess patient charges
-Worked with multi-line phone system: scheduled appointments, addressed complaints, t r iage messages
-Processed cash and credit balances at end of each business day
Massage Envy: Receptionist/Sales Associate (August 2007-July 2008)
-Used interpersonal skills to create an exceptionally welcoming and professional environment
-Consistently a top performer in creating new memberships (monthly incentive)
-In charge of updating weekly schedules for multiple massage therapists
-Ensured the cleanliness of the overall clinic, added extra touches such as origami-folded towels,
recognized for exemplary service
-Clerical duties included answering phones, greeting/orienting customers, scheduling appointments
Shoe Carnival I nc: Cashier/Sales Associate (August 2005-August-2007)
-Provided customer service, increasing customer satisfaction and repeat sales. Selected to be ‘mic person’
to let customers know about special deals, play games, and win prizes.
-Used interpersonal skills to advance sales and increase customer satisfaction
-Assisted with office duties at close of business when needed. Recommended for management position
Relevant Skills:
M icrosoft Office suite, multiple health record systems: Epic, Millenium, Eclinical Works, eight years
p rofessional customer service experience, able to work well in high-pressure and fast-paced environments,
p roven ability to handle clerical and managerial workloads
References available upon request
Contact this candidate