Sales Engineer

Laurent Dinard

**** **** ****** #** ( Mountain View, CA 94043

650-***-**** ( *******@*****.***

( Profile

VERSATILE IT PROFESSIONAL WITH RECORD OF DESIGNING AND IMPLEMENTING

SOLUTIONS TO INCREASE PRODUCTIVITY, EFFICIENCY, AND EFFECTIVE UTILIZATION

OF TECHNOLOGY. EXPERTISE IN VOICE, VIDEO AND DATA APPLICATIONS. ADEPT AT

LEADING ALL PHASES OF PROJECT LIFE CYCLE. EXTENSIVE EXPERIENCE IN

CONVERGENCE OF ENTERPRISE-LEVEL NETWORKS AND APPLICATIONS. PASSIONATE

ABOUT DELIVERY BEST USER AND CUSTOMER EXPERIENCE. RECOGNIZED FOR DEVISING

WINNING PRODUCT STRATEGIES. ANALYTICAL, CREATIVE, AND ARTICULATE.

( Professional Experience

SHORETEL, INC., SUNNYVALE, CA (2007 - PRESENT)

Senior Product Manager, Cloud Contact Center

Oversee entire line of Collaboration products. Manage entire lifecycle of

award-winning ShoreTel Communicator UC desktop, mobile and conferencing

solutions. Rewrote Product Requirement Template. Drive collaboration within

the Product Management team. Led business justification of 15 releases.

. Restoring a critical Cloud-based Contact Center service uptime, by

streamlining operations, QA and core software.

. Converting an on prem-Contact Center software into a Cloud service

. Designed a unique delivery of hybrid applications to market, merging

on premise systems with Cloud.

. Recommended and Implemented focused Collaboration strategy including a

roadmap for videoconferencing, positioning the company as a UC vendor.

. Contributed to the acquisition of M5 Networks, positioning ShoreTel as

Mobile UC leader.

. Designed and brought to market first integrated audio, Web, and

Instant Messaging solution with $4M sales in the first year.

Ditech Networks/Jasomi Networks, Mountain View, CA (2004 - 2007)

Director of Product Management

Directed integration and functionality of Live Communication Servers.

Conducted weekly cross-departmental meetings to synchronize all aspects of

distribution and support of product. Collaborated with marketing staff to

create sales collateral, including launch of new service offerings

targeting direct sales, channel partners, and customers.

. Managed entire lifecycle of award-winning Session Border Controller

PeerPoint C100.

. Fostered revenue growth by devising business cases for launching new

software and hardware solutions, including SBC upgrade to incumbent

Ditech product, PVP.

. Facilitated the successful $24m acquisition of Jasomi Networks by

Ditech Networks

Zultys, Sunnyvale, CA (2003 - 2004)

Product Manager

Held accountability for desktop-based voice, video and instant messaging

applications. Managed Application Layer Gateway feature set. Collaborated

with Engineering and Test Departments to drive proper implementation of

product requirements. Ensured new features were properly documented.

. Guided company's first advanced call center product to market, leading

revenue increase.

. Developed datasheets, white papers, marketing documentation, and

product demonstrations to illustrate benefits of product line.

Indigo Software, San Francisco, CA (2001 - 2003)

Pre & Post Sales Engineer

Developed presentations and led product demonstrations to highlight

objectives achievable through product line usage.

Acted as primary technical interface for current and prospective customers

worldwide. Generated data sheets and technical documentation.

. Delivered call center-related presentations at several industry

events, such as SIP summits, Voice on the Net, and Presence and

Instance Messaging.

. Improved interface with customers for technical issues and product

improvement submissions by developing communication pipeline with

Product Development Team.

. Recognized for signing Indigo Software's first customers.

Shoreline Communications, Sunnyvale, CA (2000 - 2001)

Application Engineer

Coordinated technical assistance for team of Area Sales Managers. Supported

development and distribution of enterprise-class IP voice communication

system including Unified Messaging services, CTI integration, single-image

provisioning interface, multisite management, call centers, and

connectivity to legacy PBXs. Represented telephony, data and CRM

application to various mid-market and emerging enterprise accounts

including Siebel, Flextronics, and Napster.

. Improved installation efficiency, enhanced customer satisfaction, and

reduced risk exposure by coordinating on-site evaluation procedures

for network and application deployments.

. Increased customer awareness and revenue growth by developing field

demonstrations for product line that provided customers with extensive

hands-on information.

. Boosted client satisfaction and retention by establishing customer

training program and pre and post-sale technical support.

( PATENT

CO-INVENTOR OF PROVISIONING, ADMINISTRATION AND OPERATION OF A HYBRID UC

SYSTEM (PROVISIONAL FILING, MARCH 2013)

( Education

INSTITUT SUPERIEUR DE GESTION, PARIS, FRANCE (1998)

Bachelor of Science: Business Administration

( Certification

MICROSOFT CERTIFIED SYSTEMS ENGINEER

( Professional Development

HAAS SCHOOL OF BUSINESS, UC BERKLEY, BERKELEY, CA

Product Management Execution Workshop, 2006

( Technical Knowledge

OPERATING MS WINDOWS, LINUX REDHAT, AND SUN SOLARIS

SYSTEMS:

SOFTWARE: MS OFFICE, FLASH, RTOS, ACTIVE DIRECTORY AND MS OCS/LYNC

SERVER, WINDOWS

PROTOCOLS: ICE-TURN, TCP/IP, H.320, H.264, IP ROUTING, WEBRTC, SIP,

SIMPLE, XMPP, IMS, HTML, SSL

NETWORKING: LAN/WAN, ETHERNET SWITCHING, SESSION BORDER CONTROLLER

LANGUAGES: JAVA

MOBILE IOS, ANDROID, BLACKBERRY, WINDOWS 8

PLATFORM:

Key Values

V Strategic Planning

V Project Leadership

V Product Management

V Requirements Assessment

V Sales & Marketing Support

V Team Collaboration

( ( (

Laurent Dinard Page 2 of 2 *******@*****.***

Contact this candidate