Customer Service Management
Resume:
BRIAN C. MATEO
Al Quoz Oasis Village, Dubai U.A.E
***********@*****.*** Nationality: Filipino
Career Profile
A hardworking, responsible and committed candidate with good work experience across Hospitality Service: current work
exposure to the delivery and services of beverages: strong organization and inventory abilities: good customer relations
management abilities: strong team collaboration and cross-cultural competencies: good communication and interpersonal
abilities.
Key Skills
• Good understanding and experience across Bartending and Food Services; proficient in Food Hygiene and
Safety.
• Strong organization and inventory abilities; able to sort and control assigned supplies within approved
manner.
• Good customer relations management abilities; able to drive and maintain excellent customer satisfaction to
drive continued patronage.
• Strong team collaboration and cross-cultural competencies; able to work productively with a group of people
from diverse cultural environments.
• Good communication and interpersonal abilities; able to provide explanation and information on products
served; able to listen, interact and share ideas to colleagues and customers to achieve acceptable work output.
Education and Qualification
1992-1998 Secondary
Marcelo H. Del Pilar
Professional Experience / Career Profile
May 2013 until present Bartender
JW Marriott Marquis Dubai, United Arab Emirates
• Masters all aspects of the company beverage standards manual for the production of common global
beverages; handles opening and; closing if the store and checks on cleaning tasks.
• Takes orders from customers and waiters mixes ingredients to prepare cocktails and other drinks according to
beverage recipes.
• Orders liquors and supplies; controls and rotates stocks using the FIFO system.
Feb 2009-May 2013 Bartender
Jumeirah International L.L.C., Dubai, UAE
•
• Maintained the correct delivery of customer orders; prepared and served alcoholic and non-alcoholic
beverages according to corporate standards.
• Ensured work area cleanliness and orderliness. Inventory management to include physical count and re-
orders; monitored wastage and breakage.
• Maintained work efficiency to drive customer satisfaction.
Oct 2007-Feb 2009 Bartender
Jumeirah International L.L.C., Dubai, UAE
July 2006-Oct 2007 Waiter
Jumeirah International L.L.C. Dubai, UAE
• Ensured excellent service to drive customer satisfaction and continued patronage.
• Liaised with all guests: presented menus and detailed daily specials: meal ingredients and preparation
methods; proffered dish recommendations as required.
• Collaborated with all kitchen staff and delivered prepared meals and beverages; cleared tables as necessary.
• Ensured availability of all required items at restaurant stations.
Nov 2002-July 2006 Lifeguard
Jumeirah International L.L.C., Dubai, UAE
• Maintained concentrated observation of the duty area and its users in order to anticipate problems and to
identify an emergency quickly.
• Supervised the use of other equipment when allocated to that duty (such as water slides or any other activities
taking place).
• Carried out rescues and initiated other emergency action as necessary.
• Provided immediate first aid in the event of injury to a bather or other incident.
• Communicated with bathers and other users to ensure swimming protocols are understood and adhered to;
maintained satisfactory customer service.
Additional Skills:
• Nov. 2010 -Diversey-Basic Food and Hygiene
Personal Details:
Date of Birth: November 10, 1981
Sex: Male
Currently Residing: Philippines
Looking to Relocate to: Canada
References:
Available on request
Contact this candidate