Customer Service Administrative Assistant

Location:

Posted:

August 24, 2013

SHAZIA HEMRAJ

******.******@*****.***

OBJECTIVE: Obtain a Guest Service Representative position at Elmwood Spa.

I believe my time management, organizational and customer service skills

will be a positive contribution to your organization.

QUALIFICATIONS: Over 8 years experience in a customer service role.

Ability to work independently. Highly skilled in representing employer both

intelligently and professionally. Effective communicator who enjoys working

with people.

PROFESSIONAL

EXPERIENCE

JUDGMENTAL UNDERWRITER CAPITAL ONE BANK Toronto, Ontario

2009 - 2013

. Accurately and efficiently evaluated credit applications and requests for

additional credit for Capital One's HBC portfolio. Performed various

lender-related functions, including, analyzing credit risk assessment

data sources and analytical tools.

. Provided excellent customer service to internal and external customers,

transferring calls to the correct department when unable to answer

customer queries

. Completion of risk management and data entry reports to provide feedback

on any system errors processes and any other issues or development that

could impact the overall level of risk within the organization

. Scheduled and attended meetings, recorded minutes, and distributed

meeting minutes through print and online correspondence.

RECEPTIONIST/ ADMINISTRATIVE ASSISTANT VENTURE ONE REALTY Toronto,

Ontario 2007 - 2009

. Provided comprehensive administrative support to the Broker of Record and

staff. Greeted visitors and answered busy multi-line phone system,

screened calls and transferred calls to appropriate personnel.

. Created reports, presentations, and processed invoices.

. Ordered supplies and acted as primary point of contact with vendors.

. Responded to email and telephone requests for additional information

regarding homes listed on MLS.

PROFESSIONAL DEVELOPMENT

University of Toronto, Toronto, ON, Present

Ontario Real Estate College, Toronto, ON, 2009

Thomas L. Kennedy S.S., Mississauga, ON, 2005

SOUND REFERENCES AVAILABLE UPON REQUEST