Customer Service Manager

Katrina Marie D. Atienza

**-*** *****

Drive, Mississauga, ON L4Z 3Y2

Phone: 416-***-**** Email: ************.*******@*****.***

Summay of Skills Strong organizational and time management skills

Knowledge of customer service through previous employment

Works well in a team environment as well as individually

Highly motivated and adapts well to new surroundings

Exceptional ability to understand and follow a set of

procedures

Quick learner and works professionally with others in a fast

paced environment

Exceptional verbal and writing communication

Knowledgeable in Microsoft Office (Word, Excel, Powerpoint)

Education &

Certification University of Toronto Mississauga (UTM)

2008 - 2012 Honours Bachelor of Science

Double Major: Psychology and Communication Culture and

Information Technology (CCIT)

Sheridan College, Oakville

Certificate in Digital Communication

2009 - 2012

Work Experience

McDonald's Mississauga, Ontario

2006 - Present Team Co-ordinator

Attends to customer questions, concerns, needs

Train new crew the proper procedures for front counter

service

Ensures the crew keeps on top of their duties and

responsibilities

Provides assistance where needed at front counter and in

kitchen

Demonstrates leadership skills and friendliness to fellow

crew

Provides friendliness and exceptional service to customers

Prepares pre-shifts and floor plans, ensures deposits and

money are all accounted for

Maintain cleanliness and professional work environment

Volunteer

Experience Volunteer - Trillium Health Centre

Oct. 2012 - Present ER Frontline Information Desk

Provides highest level of care and attention to patients

ensuring contact is polite, and friendly

Attends to patient questions about ER procedures

Maintains a safe and secure place for all

Trained to move patients with wheelchairs and stretchers

Volunteer note taker for AccessAbility (UTM)

2011 - 2012 Took notes during class lectures to provide to the

AccessAbility Resource centre for peers who are unable to

take their own notes

Volunteer Peer Counsellor for Sexual Ed. & Peer Counselling

(UTM SEC)

Provided excellent service to peers and students of the

University of Toronto Mississauga community

Provided general information, one-on-one counseling,

referrals, pamphlets, books and videos (provided by

University of Toronto)

Helped with organizing and promoting of charitable events

for the students union

2004 - 2012

Volunteer performer for Carassauga Festivals (Philippines

Pavilion)

Senior dance leader for Culture Philippines of Ontario (CPO)

May & Sept. 2012 Performed during the Carassauga Festivals held annually

every May

Taught and helped fellow performers the steps and

choreography learned from dance teacher

Co - Stage Manager for Carassauga Festival & Wonderland Show

Achievements

Ensured all performers and guest speakers were accounted for

and were at their positions at the time of their appearance

on stage

Ensured all props and costumes were returned neatly after

every performance

Certificate of recognition for volunteer services at UTM;

2011, 2012

REFERENCES AVAILABLE UPON REQUEST

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