Customer Service Manager
Resume:
ARUN P. JOHN
Paliyathu House, Peringole Kara, Kolenchery P.P. Ernakulam Kerala, India
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Nationality: Indian
Profile
A resourceful, innovative and flexible candidate with relevant
educational qualifications within Hotel Management: valuable work
exposure to front Office Assistance and Housekeeping within Hospitality
and Tourism: excellent client relationship management and customer
service abilities: sound communication, interpersonal relations and team
collaboration competencies: excellent leadership and liaison and computer
skills.
Key Skills
. Sound knowledge base within Hotel Management, with valuable work
exposure to front Office Assistance and Housekeeping within
Hospitality and Tourism; passionate in learning new concepts for
professional growth.
. Excellent client relationship management and customer service
abilities; earns trust in relationships with others by consistently
demonstrating integrity and professional competence; focused on
helping clients to achieve their needs; always meets commitments and
acts in the client's best interest.
. Sound communication, interpersonal relations and team collaboration
competencies: builds positive relationships with team members;
communicates regularly and effectively.
. Excellent leadership and liaison and computer skills; develops and
maintains a vibrant, long-term network of relationships with
individuals from multiple constituencies; proficient in MS Word, MS
Excel, PowerPoint, Internet, Photoshop, SQL and Photography; helps
to create a positive, learning experience with colleagues.
Education and Qualification
Aug. 2011 B - Hotel Management
Mangalore University, India
Professional Experience / Career Profile
Apr. - Sep. 2012
Front Office Assistant
Lake Song, Kumarakam, India
. Responsible for the efficient front office operations including
meetings and greeting guests, answering, screening and directing
calls, providing guests with appropriate information, receiving and
sorting of mail and other deliveries, guest reservation and
accommodation processing, maintaining updated records of
accommodation dynamics and keeping the front office presentable.
. Communicates with guests and processes complaints accordingly;
ensures delivery of excellent service to customers; complies with
corporate protocols.
. Participates in work briefings and departmental meetings as
required.
Feb. 2011 - Mar. 2012
Front Office Assistant
Somatheeram Health Resort
Aug. 2010 - Jan. 2011 Housekeeper
Ramada resort, Cochin, India
. Delivered excellent customer service at all times; fulfilled all
reasonable requests from guests, to ensure their comfort, satisfaction
and safety.
. Maintained a standard of cleanliness and presentation in all back-of-
house areas and customer areas; serviced all bedrooms and corridors,
in line with company policy; completed all periodical tasks, such as
flipping mattresses, cleaning curtains, emptying trash, vacuuming
floors, cleaning mirrors, and dusting furniture and fixtures;
replenished toiletries, and other complimentary items;
. Maintained stocking levels of all point-of-sales and consumables and
reported status of inspection to the billing section; stored all
soiled and clean laundry in line with company policy and completed the
required documentation.
. Reported any maintenance issue immediately to line manager, including
all furniture, fittings and equipment; reported any security issues to
line manager
. Maintained personal knowledge by completing in-house training and
workbooks; adhered to all company policies and procedures and
licensing laws; involved and contributed at team meetings; carried out
instructions given by the management team.
Dec. 2008 - Mar. 2009 Housekeeper
Park Residency, Kakanad, India
Additional Skills:
. Languages spoken: Hindi, Malayalam and Tamil
. Proficient in the use of MS word, Excel, PowerPoint, Nteworking,
PhotoShop, SQL and Photography
Personal Details:
Date of Birth:
Sex:
Currently Residing:
Looking to Relocate to:
Apr. 11, 1987
Male
India
Canada
References:
Available upon request
Contact this candidate