Manager Management

Jonathan Totaram

516-***-**** ( ********.*******@*****.***

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IT MANAGEMENT

Dynamic, versatile manager with 20+ years experience of managing complex

and advanced IT systems in support of 600+ users in the U.S., with a new

focus on supporting acquisition in Europe and Canada. Exceptional

technology skills combined with proven ability to manage and nurture

talent, form strategic partnerships, and successfully implement and oversee

complex projects. Demonstrated management skills that enhance productivity

and drive sustained organizational performance. Diverse IT management

experience encompasses financial services, merchant services, and payment

card industries.

Areas of Expertise

IT Strategic Planning . Private Cloud Virtualization . Data Center

Management . Cost Efficiencies

NOC Management . Outsourcing & Cost Reduction . Budget & Control Management

Workflow and Process Implementation . Best Practices Process Integration

Change Control Management . IT Governance . SAS70/SSAE16 Compliance

Executive Business Interface . PCI-DSS Compliance . Team Building

professional experience

EVO, Melville, NY, 2007 - Current

AVP, Information Technology Operations

Leads, plans, implements, supports, oversees, and manages application

support and infrastructure operations for a high availability 24/7

environment. Responsible for vendors with an annual budget of $2M,

including Microsoft, Verizon, LightTower, OpenText, Westbrook Technologies,

Cisco, Adobe, Symantec, and CDW. Utilizes Avaya Enterprise PBX, VRU/IVR

Systems, and CentreView Call Center Manager.

. Served as SME to provide solution designs and implementations, as well

as strategic guidance, and align IT with corporate business

initiatives.

. Implemented $2M project to virtualize two data centers with Cisco UCS,

resulting in substantial annual savings.

. Executed first Enterprise Scheduler Tidal and automated 95% of all

jobs, file transfers, batch processes, vendor notification, and file

delivery.

. Established first Network Operations Center (NOC) to monitor all jobs,

batch processes, network stability, network intrusion, and reporting

on various alarms.

. Invested in $500M security application products Symantec Vontu DLP,

SIEM, Symantec Endpoint, Imperva, QRadar, and Tripwire.

. Recently invested $250M to upgrade system for improved call management

and screen-pop, migrated to VOIP phones, and established survivable

mode to NJ site for BC/DR.

. Centralized Desktop/Workstation imaging and deployment by implementing

Microsoft WDS and standardizing to HP Workstation class.

TSYS PREPAID, INC., 2006 - 2007

Technical Operations Director

Directly supervised Technical Operations Admins, System Admins, and Support

Desk Specialists, creating an environment that encourages technical and

professional growth along with optimal productivity.

. Ensured functional integrity, optimal performance, and maximum service

of a prepaid debit card platform (300+ servers, transaction and batch

processing, client API, IVR, consumer, client, and internal web

applications).

. Monitored eight quartz schedulers with 1500+ jobs, including

settlements, embossing, reports, card expiry, card issuance, monthly

fees, maintenance fees, and file transfers.

. Coordinated resolution of outages and other problems while providing

guidance to IT team in New York, Atlanta, Spain and the UK to affect

solutions.

. Led all batch processes, file I/O, processing daily settlements from

various associations: Visa Direct, MasterCard, and Star.

JONATHAN TOTARAM, Page 2

NATIXIS, NYC, 1986 -2006

VP Information Technology

Responsible for three remote sites in Houston, LA, Miami, as well as IT

staff of five in New York. Directed Help Desk Operations, and acted as Team

Leader for semi-annual Disaster Recovery exercises. Served as Security

Officer and Administrator. Managed data center of 50 Intel Based servers,

five RISC Based servers, four NetWare servers, Cisco 2900, 3700 switches

and 4500 Catalyst, 3Com 4900 Core Switches, and 3300 layer 3 switches.

Reviewed all IT contracts renewal and vendor relationships on

software/hardware maintenance.

. Implemented Citrix/VMWare solution for in-house access and DR,

resulting in server consolidation, minimizing risks for threats

against bird flu or inaccessibility to business location.

. Designed and implemented HR Web Time Off as self-service employee time

off, reducing paperwork and processing.

. Migrated to VPN based solution and phased out Frame Relay, saving the

firm $45K+ monthly.

. Integrated server with MS Exchange 2003 for wireless PDA access to

messaging.

. Installed six SQL Database Servers Great Plains, IDOM Regulatory

Reporter, Corona Reconciliation, Informatica, and Track-IT Help Desk.

. Installed PAM (Princeton Financial Services) Application on Novell

Netware/Pervasive infrastructure.

. Supported traders and all Treasury infrastructure services, including

Reuters Dealing, Reuters Kobra 3000 Extra, Bloomberg, Reuters

Datascope, and various web based services, including ICY FX, Barcap,

and Reuters LOM.

EducatioN

. Pace University, New York, NY, Bachelor of Business Administration -

Accounting

Technical Skills

. Operating Systems: MS-DOS, Windows 95,98, NT, Windows 2000, 2003,2008,

Windows 7, XP, Vista, UNIX AIX, Red Hat Linux, SUSE, Novell Netware,

Nokia IPSO, AS/400, 5270 Emulation

. Networking: LAN, WAN, TCP/IP, WINS, DNS, DHCP, NIS, NFS, SAMBA, Active

Directory, DS3, T1, T3 & Frame Relay, MPLS, Avaya PBX, Lumension, WSUS

. Network Application Software: MS SQL 2000, 2005, 2010, MS Exchange 5.5,

2003, 2010, OWA, DB2, DB2 Manager, CA-Brightstor, SyncSort, Great Plains

2010, ACBS, Symantec Ghost, Windows AIK, JIRA, SolarWinds, CatTools

. Hardware: HP Proliant, HP MSA-1000 SAN, Cisco 4507/6513, IBM Blade

Center, Cisco UCS, Palo Alto Firewalls, NetApp, VMWare ESX, SyncSort

Backup

. Programming Language: Visual Basic 5 & 6, SQL, Access, Crystal Reports,

Cognos, ODBC

. Desktop Application Software: MS Word, Excel, Access, PowerPoint, Visio,

Adobe

. Web: IIS, Apache 1.3, Foundry ServerIron Load balancers, WebLogic, JBoss

. Security: CheckPoint on Nokia IPSO Appliances, WebSense, Clearswift

Mimesweeper, Sophos Enterprise Anti-Virus, F5 Load Balancer, Vontu, Q-

Radar, Imperva, Symantec Endpoint (SEP), Tripwire

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