Customer Service Technician

Tiffanie Morgan Rafdahl

*** ***** ******, **** #***

Elk Grove Village, IL 60007

*.*******@*****.***

Objective

Effective leader and motivator with proven consistent results above

and beyond goals provided by

superiors. Profit driven, self disciplined with excellent

communication skills, both written and verbal.

Proven adaptability and innovative in a continuous changing and fast

paced work environment-

strategic thinker, organized with a heart for team development and

superior performance in a

competitive environment. Determined to establish myself in a full time

position where my

professional, interpersonal talents and excellent communication skills

can be optimized.

Experience

Devry University, Addison, IL

06/2010-Present

Finance Consultant

. Assist applicants/students to make an informed tuition investment

decision by providing accurate and helpful Student Finance advice.

. Guide applicants/students through the finance aid application process.

. Provide superior customer service to students by accepting ownership

of all Student Finance issues and questions.

. Manages and resolves escalated concerns and issues in a timely manner.

. Maintains a thorough understanding of the federal and state financial

aid guidelines and regulations.

Walgreen Pharmacy, Carpentersville, IL

12/2006-06/2010

Senior Certified Pharmacy Technician

11/2004-09/2005

. Provided responsible and professional patient care through

excellent customer service

. Detailing and accurate prescription update and completion including

physician contact

. Resolved insurance claim problems using a variety of interactive

skills

. Training newly hired technicians

Miss America/Miss Illinois Scholarship Program, St. Charles, IL

06/2006-Present

Producer/Choreographer

. Prepared year- round and an ongoing commitment in organizing a

production showcasing the participants involved in the Miss

Illinois pageant

. Excellent organizational skills and keeping professional composure

working well within a fast past environment; under pressure and

while working with a large team of production staff

. Applied skills, talents and performance background in developing a

positive experience and outstanding production for young women

competing for the Miss Illinois title

Chautauqua Airlines (United, American, US Airways, Delta), St. Louis, MO

09/2005-12/2006

Flight Attendant

. Ensure the comfort and safety for each passenger through excellent

communication skills, utilizing my training in first aid when

required, staying prepared to handle difficult situations both

professionally and responsibly

. Worked independently and unsupervised which required flexibility,

trust and dependability due to constant schedule changes and delays

encountered

. Maintained a positive attitude, leadership, knowledge, and

confidence. Provided safety, direction, expertise, assistance

to my passengers in case of an emergency situation

Education

DeVry University BA- Bachelors in Hospitality

Management 2010-Present

Harper College- Palatine, IL

2002-2004

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