Customer Service Representative
Resume:
Etobicoke, Ontario
Res:416-***-**** or 647-***-****
*************@*******.***
OBJECTIVE: : To secure a responsible and challenging position as a
Customer Service Representative where I will be able to utilized my
Extensive Customer Service experience and skills that I have acquired.
HIGHLIGHTS OF QUALIFICATIONS
* Excellent communications skills in English both written and verbal
* Demonstrate ability to work as a team or independently
* Work well under stressful situations
* Adapt easily to new surroundings
* Excellent computer skills
* Ability to make sound judgments when making decisions
* Certificate for best employee
WORK HISTORY
Gemma Communications
Customer Service Specialist & Monitoring
March 2007-October 2012
Rogers Campaign
* Handled over 200 incoming and outgoing calls on a daily basis
* Contact customers in regards to their overdue account
* Promote from being an agent to a monitor supervisor
* Credit Collections/Accounts Receivable
* Evaluated agents on a monthly basis
* Attended monitor sessions with the managers and client representatives
* Solve customers problems and concerned regarding their services
* Promote Services and products
Feb. 2004-Feb. 2007
Optimum Communications
Customer Service Specialist
Bell Campaign
* Handled incoming and outgoing calls
* Contact Bell Canada past customers to win them back
* Handled customers complaints
* Promote Services and products
Upsell and Cross-Sell
Activate new services
Stacy Moncrieffe
Teleperformanca Canada
June 2002-Jan.2007
Office Administration
* Answered telephones
* Booked appointments
* Data Entry
* Arranged conferences and meetings for managers and supervisors
* Forward calls to the appropriate staff
* Fax, photocopy, Filing, Sorting
* Operate & maintain staff scheduler, assist in the running of the office
front reception area
VOLUNTEER EXPERIENCE
West Community Support Services
Mar.2010-Dec. 2012
Activity Coordinator/Counselor
* Assisted with multicultural groups, Assisted women finding housing while
leaving their shelter and directing them to the suitable agency to help
find employment
* Counsel teens that has been in problem with the law
* Women group assisted with planning and implementing programs and
activities
Help the disabled with different forms of activities and skills
development
EDUCATION AND CERTIFICATE
Certificate for Volunteering from City of Toronto
Youth Worker Training Initiative Certificate
Crisis Prevention and Intervention Certificate
Standard First Aid and CPR SAJE Vital Signs
Valid Till Aug.2013
Everest College
Dec.2010-Jan.2012
Community Support Worker & Addiction
Diploma
Academy of Learning and Business College-Diploma
Community Service Worker
Dec. 2009-Oct. 2010
* Sociology
* Family Dynamics
* Life Span Development
* Psychology
Centennial College
Certificate
Jan. 1997-Sept.1998
Business Administration
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate