Customer Service High School

Samantha R. Dotson

**** ******** *****

Ocean Isle, North Carolina, 28469

Phone 843-***-****

Email: ************@*****.***

PROFESSIONAL EXPERIENCE

• Convergys Work at Home

Work at Home

• Customer Service February 2012-

June 2012

• Customer Service Support for AT& T Small Business Care

• Technical Troubleshooting issues

• Data Entry

Suburban Oil Company Mason, Ohio

Accounts Receivable Clerk Jul 2010 – April 2012

• Use MS Word on daily basis.

• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements.

• Use MS Excel spread sheets for accounting purposes on daily basis.

• Prepare trial balances of books.

• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

• Reconcile records of bank transactions.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Receive, record, and bank cash, checks, and vouchers.

• Access computerized financial information to answer general questions as well as those related to specific accounts.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Suburban Oil Company Mason, Ohio

Customer Service Jun 2002 – 2010

• Confer with customers by telephone or in person to provide information about products and services, to take or process

orders, cancel accounts, or to obtain details of complaints.

• Create price quotes for customers.

• Perform general office duties such as filing, answering telephones, and handling routine correspondence sales staff

support.

• Use Microsoft Word on daily basis to create sales quotes.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Faxing.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well

as actions taken.

• Filing.

• Creating purchase orders for oil/lubricants from other suppliers.

Anthem Blue Cross and Blue Shield Mason, Ohio

Precertification Intake Specialist May 1998 – Jun 2002

• Confer with customers by telephone or in person to provide information about products and services, to take or enter

orders, cancel accounts, or to obtain details of complaints.

• Create precertifications for procedures or In/Outpatient care for patients.

EDUCATION

LIVE OAKS C.D.C. Milford, Ohio

Vocational School August 1994-June 1996

GOSHEN HIGH SCHOOL Goshen, Ohio

High School August 1992 to May 1996

ADDITIONAL SKILLS

• MS Excel

• MS Word

• Purchasing

• 60 wpm Typing Speed

Contact this candidate