Customer Service Representative
Resume:
Guy H. Terhune
* ******** *****, ***** ******, New York 10603
E-Mail Address - *********@*****.***
EXPERIENCE:
June 2007 Pittsburgh Glass Works(PGW), Port Chester, NewYork
April 2013 (formerly Pittsburgh Paint and Glass(PPG)
Delivery Driver
Made deliveries of replacement glass for automobiles
and trucks to
glass shops and automobile
dealerships in New York, New Jersey,
Connecticut, and Pennsylvania. I
was responsible for locating and
pulling glass, moldings and
fluids. I loaded these items onto a truck
and personally delivered them to
the customers. I made deliveries
both day and night. I also
helped unloaded shipments of glass and
other items that came into the
warehouse.
August 2006 Brunschwig & Fils, North White Plains, New York
November 2006 Customer Service Representative
Answered phones and responded to
all inquiries from clients,
showrooms, internal departments,
and freight carriers.
Communicated and worked with all
departments and showrooms to
resolve customer inquires.
Troubleshot orders ready for shipment.
Retrieved printed pickers from
warehouse in order to reverse shippers.
Manual billing of orders shipped
out by various freight forwarders and
messengers. Traced packages and
obtain proof of deliveries to
inquiring source.
Filed and resolved lost and/or
damaged in transit carrier claims.
Issuance of RMA transactions.
Recorded daily returns of merchandise
for authorized return. Processed special product credit
lists that involve
hands-on inspection and decision-making
with regard to stock
destination and credits to be
issued to customers. Researched
unauthorized returns and
determined solutions. Issued and inspected
all replacement orders and ensured
orders were properly shipped and
invoiced. Updated Quality Control
records for every valid quality
complaint or inquiry.
April 2006 General Motors Corporation, Somers, New York
June 2006 Area Service Manager
I dealt with service managers at GM
dealerships in Pennsylvania, Ohio,
West Virginia. I helped them with
any questions they might have had
involving warranties, parts, labor
operations, and payments due them for
work performed. I also traveled to
these dealerships to handle problems
in person that could not be handled
over the phone.
October 2005 Tourneau Incorporated, The Westchester Mall, White Plains,
New York
January 2006 March 2006 - Service Manager
I was responsible for taking in all
watch repairs and making sure they got
back to the customers in a timely
manner.
October 2005 - January 2006 - Sales Associate
I sold wrist watches to the public
ranging in price from $250 to $250,000.
June 1993 Affiliated Computer Services, headquartered in Dallas,
Texas
April 2005 (formerly Lockheed Martin Corporation, Teaneck, New
Jersey
1997 - 2005 - Supervisor of an E-ZPass Customer
Service Center,
Yonkers, NY
* Service Center Management :
o Responsible for the day-to-day operations for the
service center.
o Create monthly statistical reports.
o Administer monthly staff meetings.
o Dealt with funds of $30,000 to $40,000 daily.
o Handle all problems arising with customers and
customer
Service representatives.
* Human Resource Functions:
o Interview potential new employees.
o Train customer service representatives at
numerous centers.
o Process payroll for three (3) service centers.
o Supervise 13 customer service representatives.
o Evaluate performance of all customer service
representatives.
* Interface with management.
* Supervised move to new facilities.
1995 - 1997 - Work Leader of Customer Service Center
1993 - 1995 - Customer Service Representative
1991 - 1993 MCI, Rye Brook, New York
Accounts Payable Administrator
* Extensive communication and problem solving with
outside vendors
* Helped established and implement procedures to
verify, check and
pay invoices for corporate headquarters and branches.
* Determined which accounts payable would be paid
and when.
1991 Integrated Health Industries, Yonkers, New York
Customer Service Representative
* Heavy interface with military bases, hospitals, and
doctors offices.
o Received their requests for price quotes on
medical and
pharmaceutical products.
o Contacted medical and pharmaceutical
suppliers to obtain
requested price
quotes on products.
* Process orders
* Problem solving.
1990 -1991 Manhattan Electric Cable Corporation, Rye, New York
Accounts Payable Administrator
* Extensive communication with vendors
* Reviewed and paid all invoices.
SKILLS:
MS Word, Excel, PowerPoint, Lotus, Vector (computerized
menu driven
system designed by Lockheed Martin to process daily
work), and
kronos (computerized payroll system)
EDUCATION:
Parks College of St. Louis University, St. Louis, Missouri
Bachelor of Science Degree in Business Administration
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