Customer Service Manager

Russell A. Mysyk, Sr.

**** ***** ******* ****** ******, Illinois 60804 **************@****.*** 708-***-****

Professional Objective:

Seeking a career-orientated position with a progressive organization that will utilize my skills and experience while providing an opportunity for professional advancement.

Professional Experience:

S.W.N.G., Inc. – Franklin Park, Illinois

Materials Manager, September 2002 – May 2013

* Purchased various production items and services.

* Obtained quotes, negotiated with vendors, and expedited shipments.

* Converted over 500 accounts from C.O.D. to open credit accounts.

Corey Steel Co. – Cicero, Illinois

Sales Associate, March 2000 – September 2002

* Provided customer service by issuing quotes and answering order questions.

* Received customer orders and entered them in the database.

Rixson-Firemark (Div. of Yale Security, Inc.) – Franklin Park, Illinois

Senior Buyer, November 1997 – February 2000

* Purchased production items and services.

* Obtained quotes, negotiated with vendors, expedited shipments, arranged returns, and established new suppliers.

Swingmaster Corp. – Franklin Park, Illinois

Materials Manager, February 1995 – September 1997

* Purchased nearly all production items and services used by the corporation.

* Obtained quotes, negotiated with vendors, and expedited shipments.

* Instituted a purchasing format for major components using Microsoft Excel.

* Converted over 100 accounts from C.O.D. to open credit accounts.

Alto Manufacturing Co. – Chicago, Illinois

Purchasing Manager, December 1993 – February 1995

* Purchased nearly all items and services used by the company.

* Obtained quotes, negotiated with vendors, and expedited shipments.

Montgomery Ward – Skokie, Illinois

Sales Associate, March 1993 – December 1993

* Provided customer service by giving recommendations and answering questions.

* Maintained showroom floor.

Earl Scheib, Inc. – Whiting, Indiana

Manager, March 1992 – November 1992

* Provided customer service and managed day-to-day shop operations.

* Responsible for production and quality control.

* Maintained and audited inventory on hand.

Montana Metal Products, Inc. – Schiller Park, Illinois

Purchasing Manager, July 1991 – December 1991

* Purchased and managed items used in production, maintenance, repair, and office.

* Directed and managed a staff of three people.

Pen-Tab Industries – Chicago, Illinois

Buyer, August 1990 – June 1991

* Responsible for purchasing vinyl, cloth, and related materials.

* Instituted the “Vinyl Roll Verification Report” used as a source document for future purchases.

The Servicemaster Company, L.P. – Downers Grove, Illinois

Buyer, May 1989 – May 1990

* Purchased computer and clinical equipment, building maintenance supplies, and related service contracts.

* Identified and negotiated national contracts, instituting the first major national contract for purchasing clinical batteries and related accessories.

* Instituted purchasing and accounts payable integration system.

Remcor Products Co. – Glendale Heights, Illinois

Purchasing Agent, November 1985 – April 1989

* Responsible for purchasing stainless steel sheets, semi-fabricated parts, components, equipment, maintenance items, and office supplies.

* Planned inventory requirements of purchased materials for specific product lines.

* Maintained prescribed inventory levels to comply with budgetary guidelines.

* Negotiated with vendors and obtained quotes to achieve optimal value on purchases.

Montgomery Ward – Chicago, Illinois

National Control Buyer, August 1977 – September 1985

* Maintained adequate inventories for the All Company Distribution Centers (ACDC) for automotive stereo equipment, automotive accessories, and other automotive equipment.

Accomplishments:

* Achieved savings in excess of $750,000.

* Consistent achievement of department objectives regarding omissions, overstocks, shiplaters, and all other established objectives.

* Won the “1978 Central Control Buying Best Performance Award for Excellence”.

Education:

University of Illinois – Chicago, B.A. Education, 1972

Honors in Liberal Arts and Sciences

Improving Negotiating Skills, an Achievement Award sponsored by the National Association of Purchasing Management

MSA Software Company Award

Contact this candidate