Customer Service Quality Assurance
Resume:
**** *******@***.***
Seeking the Sales Associate/Admissions Director position currently available. I t is my intention to
contribute my strengths and experiences to facilitate exceptional service and maintain the highest of
s tandards set forth by Abbey Road
E xperience
Admissions Representative - AVEDA I nstitute Los Angeles: June 2012 – May 2013
• Assisted students through the admissions process from the initial contact and appointment setting, to
i nterviewing and facilitating the enrollment
• Conducted daily informational sessions and guided students and families on tours of the school
• Identify potential obstacles for a student during interview process and facilitate solutions with the assistance
of other institute departments
• Diligently worked with Financial Aid Coordinators to maintain prompt and accurate information needed from
both prospective and current students
• Familiar with the financial aid process including FAFSA, Pell and various private educational grants,
scholarships and aid
• Actively participated in multiple recruiting events including high school career fairs and information sessions
• Weekly accountability and enrollment reports accurately depicting individual and team results
• Remained up to date on recent changes to school procedures and policies
• Presented school, company and federal information in a sensitive, professional and factual manner
• Represented the school by maintaining a positive and welcoming demeanor
Student Services Advisor – I n te rnational Students Office: Pasadena City College
A ugust 2011 – September 2011
• Participated in campus events as a general information source for the International Students Office, having
responded to student and faculty inquiries and provided referrals of community resources
• Knowledgeable of courses, prerequisite standards, financial aid and other facets of academic information needed to
enable student success
• Multiple daily appointments with students to assist in class choices and options, exploring units needed, p rerequisite
approvals and fulfillment of academic goals
• Accurately created and maintained data reports and spreadsheets using Excel in regards to new and continuing
students, campus schedules and various informational findings
• Daily use of Pasadena City College computer systems and other college online tools and services
Office Manager – D uncan P r inting Company, I ncorporated: October 2010 – August 2011
• Spearheaded office duties which included, but not limited to, payroll, inventory, billing, and client relations
• Held sole responsibility for all office day-to-day functions such as filing, incoming and outgoing
correspondence, multiple lined phone handling, data control, numerical summaries and sales reports
• Served as liaison between multiple third party vendors to ensure accuracy of orders, shipping and inventory
• Educated clients on current products, orders and warehoused inventory
• Proactively acquired new clients to help support company growth and expansion
S hift Supervisor – S tarbucks Coffee Company: Janua ry 2006 – October 2010
• Taught and demonstrated company procedures and standards of over 35 new baristas, with many still currently
employed at Starbucks
• Coached and assisted all baristas in beverage quality and point of sale procedures in accordance w ith
company standards
• Exhibited legendary customer service and exceptional attention to all customers
• Achieved consistent beverage and quality assurance through continual beverage education and training
• Provided a positive and calm demeanor during peak hours to assure efficiency and composure in all
partners
• Ensured accurate management of cash handling duties including banking and safe operations
Education
B achelor of Arts, Communication: University of Southern California – May 2010
• Grade Point Average: 3.7- Cum Laude
P rofessional Skills
• Extensive knowledge of Microsoft Office programs including Outlook, Word, Excel, and PowerPoint
• Proficient in Customer Relationship Management tool, SalesF orce
Contact this candidate