Customer Service Security

Anna Andrades

**** ********* **** • Bronx, NY *0462 • 646-***-**** • ***********@*****.***

Education:

Bronx Regional High School Bronx, NY

Major: General Education September 2002 to December 2008

Languages: English and Spanish

Experience:

Homes for the Homeless New York, NY

Safety Aid October 2011-Present

•Sign-in visitors and employees.

•Pack room when residents are being discharged from the facility.

•Patrol building every hour for safety precautions.

•Inspection of residents’ room with Director and Case Workers.

•Write incident/ACS reports.

•Monitor camera screens.

•Answer phones, alarms and disturbances.

Sin City Gentleman’s Club Bronx, NY

Security/Bouncer April 2012-August 2012

• Patrolled as a gatekeeper in front of nightclub.

• Searched customers before they entered the facility.

• Checked/Scanning of identification cards.

• Administered crowd controls.

• Broke up any disruptive behavior.

• Removed customers who are conducting themselves in a disorderly or inappropriate manner.

SOS Security New York, NY

Security August 2010-October 2011

• Signed in any visitors and employees.

• Printed out emails for meetings.

• Answered Phones.

• Escorted guests to their intended destination on premises.

• Monitored camera screens.

Andrews International Security Bronx, NY

Security November 2008-August 2010

• Signed patients in and out of the facility.

• Answered phones, alarms and disturbances.

• Maintained a secured environment for patients.

• Monitored activities on screen monitoring devices.

• Wrote accident reports.

• Packed residents belongings when residents were deceased.

• Screened guests prior to entering the facility.

Madison Security Group Bronx, NY

Security August 2008-November 2008

• Patrolled premises to prevent and detect signs of intrusion.

• Answered alarms and investigated disturbances.

• Called police or fire department in case of emergency, such as fire or presence of unauthorized

person.

• Wrote reports of daily activities and irregularities.

Metro One Security New York, NY

Security February 2007 – August 2008

• Monitored customer purchases by evaluating purchase receipts.

• Checked bags after customers completed their purchases.

• Provided quality customer service by providing directions and instructions.

• Escorted customers to guide of transportation by providing assistance with baggage.

Computer Skills: Microsoft Word and internet research

Certificates: Security License, 8 &16 hours certificate, fire guard license, CPR ceritified, first aide

certificate, FSD Z50 certificate

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