Manager Sales

Renée White

Principal - Renée N. White, Consulting Services

Dallas, TX

*************@*****.*** - 214-***-****

Consultant / Product Manager

Accomplished Consultant and Product Manager with a proven record of success in combining business

and legal acumen in assuring product-development and customer relationship management initiatives are

compliant with regulatory requirements in such areas as privacy, accessibility, and financial reporting. Broad

knowledge of product development, project management, leadership of cross-functional teams, information

sharing, social networking, records management in healthcare, and ethics. Strongly committed to customer

service and delivery of customer expectations. Training and experience in business is complemented by

training and experience as an attorney. Very strong analytical, problem solving, interpersonal communication,

and presentation skills. Proven ability to bridge disciplines such as technical product development, sales,

marketing, and customer retention. Proficient in the use of Microsoft Office (Word, Excel, PowerPoint,

FrontPage, Access, Publisher, Project), QuickBooks Pro, various proprietary financial-management tools.

Strategic Planning • Product Development • Project Management • Compliance • Policy Development

Legislative Interpretation • Advocacy • Customer Retention Strategy • Relationship Management

Privacy • Business Strategy • Process Improvement • Cross-functional Teams

WORK EXPERIENCE

Principal

Renée N. White, Consulting Services - Dallas, TX - March 2010 to Present

Created the business to provide professional consulting services to new and small businesses in such areas

as business continuity, growth, equity, regulatory matters, succession, and risk mitigation. Maintain currency

regarding new and pending US and international laws and regulations, especially as regards information

sharing, social networking, healthcare, and ethics. Also advise clients on such simple legal issues as prenuptial

agreements, confidentiality agreements, and wills.

• Assisted the principals of a proposed business in developing plans and business cases for exporting surplus

and discounted building materials to a variety of developing economies in the Middle East.

Privacy Manager & Product Manager

Intuit - Plano, TX - November 2000 to March 2010

Plano, Texas November 2000-March 2010

A leading developer of accounting and tax preparation software such as QuickBooks Pro and TurboTax and a

provider of payroll services to corporate clients. Held multiple positions of increasing responsibility in the areas

of product development and compliance for product lines in which privacy issues were paramount.

Privacy Manager

Intuit - 2006 to 2010

Monitored actual and proposed legislation at the federal and state levels regarding privacy rules and advised

the development teams responsible for product lines that generated more than 25% of the company’s revenue.

Assured all products met or exceeded standards for privacy and data security.

• Collaborated with internal and external groups to ensure that privacy was part of the overall business strategy

and incorporated into product development.

• Co-managed the development of an interactive privacy-training curriculum for more than 7,000 employees

worldwide and created specialized training for the groups most affected. The online training module is still in

use today and reaches all levels of the company.

• Following the company's acquisition of two payroll services firms, worked to assure that payroll was compliant

and actively built trust in products. Many clients were small accounting firms that cross-pollinated with other

businesses to significantly increase product sales opportunities.

• Consulted with external privacy experts and government officials, focusing especially on social networking,

new technologies, and trans-border communication of personal information.

Privacy Manager, Marketing & Sales Teams

Intuit - 2004 to 2006

Consulted on privacy issues with the sales and marketing teams for consumer and professional product lines,

business units that generated more than $1B in business at the time. Developed self-help tools such as

checklists and processes for routine sales and marketing campaigns to ensure compliance and grow revenue.

• Monitored adherence to information privacy and security laws, and state and federal regulations such as CA

S.B. 27, Federal CAN SPAM Legislation, FTC Do Not Call Regulations, FCRA, and GLBA.

• Resolved privacy issues to save from shutdown a program that generated revenues of $21M annually.

• Led analyses that assured the firm's taxation software interfaced successfully with IRS software.

Intuit (Privacy Manager )

• Assured compliance with corporate standards during execution of marketing campaigns, business

development activities, and partnership agreements and actively contributed to revenue growth while reducing

government risk.

• Partnered with Corporate Affairs and government regulators to influence privacy and security legislation for

the company and its customers. Worked with regulatory and Intuit engineers to include privacy technologies

in products.

• Provided group and individual training to the marketing and sales teams to identify ways in which privacy

compliance could be used to identify opportunities to sell more product.

Privacy Manager

Intuit - 2002 to 2004

Managed privacy compliance for the Professional Tax and accountant-focused QuickBooks Pro divisions,

a business unit generating more than $300M in annual revenue. Wrote privacy statements, responded to

inquiries from customers on privacy issues, and trained employees on privacy policies and laws.

• Conducted risk analyses to balance business opportunities with the need to create customer trust.

• Trained engineers to include privacy features in all software in development.

• Led cross-functional teams to ensure privacy compliance during product development, marketing, and

customer relationship management.

Product Manager / Privacy Advocate

Intuit - 2000 to 2002

Identified and implemented ways to generate revenue and save costs in integrating the newly acquired

Lacerte Professional Tax Software line into Intuit's business model. Managed relationships with such vendors

as refunding-lending companies, negotiated contracts, and presented market research data. Ensured that

customer data usage and client communications were compliant with privacy policies. Worked with the

Corporate Privacy Team to develop new policies and practices to use customer data effectively while complying

with legal and policy privacy requirements and customer expectations.

• Identified key success factors for software products and was instrumental in designing a business strategy

that led to a 35% increase in e-file revenue while reducing e-file support calls 40%.

Senior Analyst

Pizza Hut - Dallas, TX - August 1998 to November 2000

Dallas, Texas August 1998-November 2000

A leading fast-food organization with both corporate and franchise stores in domestic and international

markets.

Senior Analyst

Led the design, implementation, and management of a new customer relationship management (CRM) system,

working closely with field leaders and vendors to ensure optimal operation of the $4M program. Forecasted the

effect on customer perceptions of product and service quality and presented analyses to management prior

to and during major product launches and promotion windows. Analyzed financial, operational, and customer-

satisfaction measures to optimize national marketing campaigns.

• Streamlined data gathering to reduce program costs more than $2M.

• Managed and enhanced a customer-retention system.

• Identified customer feedback performance measures to include in the $2M field bonus system.

• Designed a system for generating reports to the C-suite that integrated financial, operational, and customer

measurement statistics to determine ROI for different customer demographics.

Analyst

Kaiser Permanente - Dallas, TX - 1997 to 1998

Conducted a wide variety of statistical analyses of standards of care and customer satisfaction.

Staff Attorney

Miller Law Firm - Chapel Hill, NC - 1994 to 1996

Managed cases and trials in a practice focusing on criminal defense and tort litigation.

EDUCATION

MBA in Finance & Accounting

Southern Methodist University

May 1998

JD

University Of North Carolina School of Law

May 1994

BS in Criminal Justice

University of North Carolina

May 1991

SKILLS

Product Management, Privacy Management, Legal Research, Financial Analysis, Project Management,

Strategic Planning, Team Leadership

ADDITIONAL INFORMATION

North Carolina State Bar Member, 1995-Present

International Association of Privacy Professionals, 2003-Present (CIPP/US Certified 2006-Present)

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