Customer Service Quality Assurance
Resume:
Le’Toyal Green
**** ***** ***** *** *******, La *0131
************@*****.***
OBJECTIVE: To secure an interesting career position utilizing my previous and current experience, giving
the best possible quality services (s) to consumers/clients.
EPERIENCE: Comfort Inn & Suites
Downtown, Louisiana
Night Auditor/Front Desk Associate
June 2004 – August 2005
• Provided excellent customer service to visitors/tourists in the hotel lobby area, ensuring
every customer experience at the hotel is their best experience
• ensuring that my company will receive the retention of the client returning back to the
hotel on another occasion
• Verifying guest information prior to checking them in/out of their rooms, ensuring billing
is correct and that every customer have an error free experience
• Answering multi-line phones in a courteous and timely manner, ensuring the best
possible over the phone experience with customers
• Resolved inquiries for all guests, directly or through our guest account executive
• Confirming reservations and consulting with guests about non refundable reservation fees
and deposits
• Organized and maintained files including filing of correspondence and other records for
hotel use
• Knowledge of all Microsoft products
First Convenience National Bank
Houston/Texas
Personal Banker III (Branch Supervisor)
September 2005 – October 2006
• Opening new accounts for bankers, as well as closing accounts when needed
• Providing excellent customer service to all customers, ensuring their needs are being
met in a professional and timely manner
• Hand counting vault for accuracy while being vault teller, issuing approvals for
personal banker levels I and II
• Conducting business development meetings with client to explore additional banking
products and services
• Promoted to supervisor in less than a year
• Giving check approvals to lower level tellers/personal bankers
• Setting standards for employees to ensure the bank is constantly opening new
accounts and retaining old customers when possible
• Exceeded weekly marketing and new accounts targets every week while working in
the branch
BoysTown of Louisiana
Gretna, Louisiana
In Home Administrator Facilitator
November 2006 – May 2012
• Counseled individuals and provided group educational and vocational guidance
services
• Appraised interests, aptitudes, personalities, and behavior patterns for individual
service planning
• Referred clients to most appropriate placements and made recommendations for
clients when needed
• Assisted individuals to understand and overcome social and emotional issues
• Assisted individuals with drug abuse empowerment and alternatives for better living
courses
• Engaged in research and follow up activities in order to appropriately evaluate more
counseling techniques
• Structured and maintained a safe working environment and healthy working
relationships
• Served as quality assurance personnel when needed, to ensure all homes were in
compliance with state licensing \
Education: North Texas Christian Academy
Fort Worth, Texas
Diploma
2006
Concordia University New Orleans
Metairie, Louisiana
Bachelors of Science in Criminal Justice
2009 – 2010
• Additional courses in business management
Strayer University of Metairie
Metairie, Louisiana
Bachelors of Science in Criminal Justice minor in Business
2010 – Current
• Expected graduation May 2014
ADDITIONAL SKILLS:
• 6+ years Microsoft Excel
• 2+ years AS400 Knowledge
• Knowledge of all MS Office Products
• Type 60 WPM
• Detail oriented and organized
• Strong verbal and written communication skills
• Proficient with PC and Microsoft Suite as well as Photoshop
References Available Upon Request
Contact this candidate