Customer Service Sales

SHANICE E. ARNOLD

**** **** **** **. ********* **, Silver Spring, MD, 20906 Mobile: 301-***-**** Email: **************@*****.***

PROFESSIONAL PROFILE

• Excellent organizational/interpersonal/professional skills, problem solving skills, team player, highly motivated, self-driven,

Willing to learn and available for training, travel, overtime, etc.

• Experience in customer relations, customer service, cashier experience, supervisor role

• Experience in fast-paced environments with minimal supervision

• Relate well to persons from multicultural backgrounds and all levels including management

EDUCATION

UNIVERSITY OF PHOENIX ONLINE 10/11-Present

Information Technology Online

PRINCE GEORGE’S COMMUNITY COLLEGE 8/10-6/11

History Education Largo, Maryland

UNIVERSITY OF WEST GEORGIA 5/06 – 12/07

History Education Carrollton, Georgia

CREEKSIDE HIGH SCHOOL 8/03 – 5/06

High School Diploma Fairburn, Georgia

WORK EXPERIENCE

MEDSTAR WASHINGTON HOSPITAL CENTER Washington, D.C.

Unit Clerk 02/12-Present

• Greet patients and customers

• Answer the front desk phone and direct all calls to the appropriate party

• Admit patients into the unit through the Admissions dept.

• Organize all patient charts and thin sections when necessary

• Scan, transcribe, and complete doctor's orders

• Program patient and nursing assignment into the Responder5 program

• Answer the patient call bell and assist them in full-filling their requests

• Stock all office supplies

• Fax, copy, and file unit paper work

• Request medical supplies and equipment when necessary

• Discharge patients when ready

• Cross-cover other units when necessary

RENT-A-CENTER Silver Spring, MD

Sales Representative 05/11 – 05/12

• Close sales cycle by converting referred customers to rent-to-own agreements

• Educate customers on the rental contract and delivery expectations

• Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment

• Create, manage and execute plans to increase sales and conversion percentage

• Work as a cooperative member of the partnership store team and the RAC RTO team in all operational aspects

• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process

• Provide premier customer service to referred clients to include follow-up calls to customers

SHOPRITE WINE AND LIQUORS Takoma Park, MD

Cashier 09/09-04/11

• Responsible for handling large amounts of cash for money orders and refunds

• Follow company procedures for customer checkout on cash registers

• Coach and train new employees in relation to daily store operations

• Handle problems and complaints in a timely and professional manner

MARYLAND NEWS STAND Hyattsville, MD

CASHIER 05/09 – 02/10

• Responsible for handling large amounts of cash for money orders and refunds

• Follow company procedures for customer checkout on cash registers

• Coach and train new employees in relation to daily store operations

• Handle problems and complaints in a timely and professional manner

K-MART Hyattsville, MD

Front-End Floor Supervisor 06/09 –09/09

• Supervised, coached and trained new cashiers on daily store operations

• Handled large amounts of cash, processed returns and issued refunds to customers

• Handled problems and complaints in a timely and professional manner

• Responsible for store up-keep

EDG, INC Houston, TX

Administrative Assistant 5/08 – 09/08

• Updated the deliverables list by creating documentation hyperlinks stored in the archives on a daily basis

• Scanned incoming technical documents for Document Controls to record on the webMDI

• Bookmarked technical documents using Adobe Acrobat Writer

• Organized data books for Engineers to keep track of drawings and technical documentation

• Created tabs and labels for technical data books

• Generated action item lists and prepared internal meeting minutes

• Printed, formatted and combined technical documentation for meetings

• Separated large amounts of data information for filing purposes

• Processed DHL and FedEx packages online and shipped packages using local courier services

• Relieved receptionist on a daily basis

LEE’S RESTAURANT Hyattsville, MD

Cashier 12/08 – 5/09 and 5/07 – 8/07

• Responsible for handling large amounts of cash for money orders and refunds

• Followed company procedures for customer checkout on cash registers

• Coached and trained new employees in relation to daily store operations

• Handled problems and complaints in a timely and professional manner

RAVE CLOTHING STORE Union City, Georgia

Sales Associate 6/04 – 11/04

• Responsible for selling clothing merchandise to customers including up selling accessories and handbags

• Handled store markdowns for price changes on garments

• Encouraged customers to take advantage of sale items and referred family and friends to visit store

• Followed company procedures for customer checkout on cash registers

• Consistently met assigned sales goal quota

COMPUTER/OFFICE SKILLS

• Software: Intermediate MS Office Skills / webMDI (web Master Document Index), Amalga, MedConnect, Invision,

Responder5, Clarvia, Transport/Tracking

• Office Experience: Typing 35 wpm, light Bookkeeping experience

•

REFERENCES

• Excellent personal and professional references available upon request

PERSONAL INTERESTS

• Songwriting, Painting/Sketching and movies/books that focus on African Heritage and World History

Contact this candidate